Re: accessibility training is important too.


I keep away from technical support robots as much as possible.  I have, on one or two occasions, repeated to a mindless human robot that I am blind two or three times, after the person/robot asked me the same question, such as pertaining to lights, two or three times.  Are they mindless robots or are they robots because the job turned them into mindless robots?  As Charles Ives said in a song he wrote about industrialization, "Human beings gone machine."
And I don't want to disparage robots.  Artificial intelligence might allow support bots to handle such a situation better than human robots.
----- Original Message -----
Sent: Tuesday, July 03, 2018 10:25 AM
Subject: Re: [nvda] accessibility training is important too.

On Sun, Jun 24, 2018 at 08:58 pm, Rosemarie Chavarria wrote:
Just goes to show these people are clueless to what's going on.
Not that I'm defending true cluelessness, but do take into account that it's sometimes easy to forget "in the heat of the moment" of trying to fix a problem that someone might have mentioned that they are blind.

The truly clueless won't miss a beat and will continue on as though you didn't remind them.  The situationally momentarily clueless will usually apologize for having slipped into routine and start troubleshooting how to troubleshoot with you.

Even I have, on rare occasion, found myself slipping into a moment of talking to a blind person as though they can see.  It's what happens when I remember, or get that nudge to remind me, that's different from the truly clueless.

There are mental scripts one has for one's typical audience or audiences, and it is far too easy to slip into the wrong script upon occasion.

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

     Explanations exist; they have existed for all time; there is always a well-known solution to every human problem — neat, plausible, and wrong.

          ~ H.L. Mencken, AKA The Sage of Baltimore



Join to automatically receive all group messages.