Re: Mozilla fire fox crashes with nvda 2018.3 beta 3

hurrikennyandopo ...

Hi guys

I downloaded the nvda 2018.3 beta 3 release made sure every thing was
cleared in the portable version then installed the new 2018.3 beta 3
release into that folder.

The same problem still is there when you go either to open say the user
guide etc through mozilla fire fox you hear a ding then fire fox crashes.

I also thought i would open it normally from the desk top and the same
thing happens it goes to open up then the browser crashes.

The alfa version does not do this and nor does the stable version of
nvda 2018.2.1 it just opens normally.

There is no add ons in nvda for the beta version and i do not think any
ting in mozilla fire fox is doing it either.

has any body got any ideas if i can not get into the browser.

I tried it with google chrome no problems there when opening a web site
only in mozilla fire fox.

It looks as though edge will open correctly as well.

The only ting i have not done is installed the beta over the stable
version not sure if it would fix it or still do the same.

I did post a debug in last night but can open the beta version of nvda
go into those browsers and show that 2 work correctly but not mozilla
fire fox.

Not sure if this would show any more to a developer.

any other ideas to try?

Gene nz

On 8/17/2018 3:48 PM, Shaun Everiss wrote:
How do you do this.

Multiprocessing is actually a good idea if your system is powerfull

Waterfox can do it if you check a box.

On 8/17/2018 3:36 PM, zahra wrote:
i never used beta versions of nvda, but i found a solution for
stopping crashing for newer versions of firefox, (firefox quantum).
the solution is disabling multiprocess in firefox.
if someone wish to do this, because of crashing or slowness of the
system, and someone has not powerful system to handel multiprocess
without problem, let me know and i explane how to disable this
horrible feature of firefox quantum!

On 8/17/18, hurrikennyandopo ... <hurrikennyandopo@...> wrote:

If you are referring to nvda in the beta version there is no add
ons. if
it is the browser it is the same add ons that are used with the alfa
stable version and it or those versions do not have the problem only
beta. It is sorta randam but seems if you use the alfa first then turn
it off then start the beta it will happen then at times.

Gene nz

On 8/16/2018 9:12 PM, Brian's Mail list account via Groups.Io wrote:
Do you use any add ons?
Try disabling them all and then turn them on one at a time if it fixes

Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message ----- From: "hurrikennyandopo ..."
To: <>
Sent: Thursday, August 16, 2018 9:35 AM
Subject: Re: [nvda] Mozilla fire fox crashes with nvda 2018.3 beta 2

It seems to happen if i use the alfa snap shot first say to update
after i turn it off then check with the beta version it seems to
but not all the time some times it will just give the message no
then you can close it then other times the browser crashes.

this is only with nvda 2018.3 beta 2 not the alfa snap shot.

Gene nz

On 8/16/2018 8:24 PM, hurrikennyandopo ... wrote:
Hi guys

I do not get this problem with the alfa snapshot when i go to do the
following. help then check for update.

it will download the alfa snap shot then let me set it up.

when i go to do the same with the nvda 2018.3 beta 2 snap shot it
to open the browser then crashes and then i get the following.

I thought it might of been a corrupted beta etc so totally
removed it
all settings etc then reinstalled it. Even done this with a new
copy as well.

INFO - __main__ (20:09:35.987):
Starting NVDA
INFO - core.main (20:09:36.563):
Config dir: C:\nvda beta snapshots\userConfig
INFO - config.ConfigManager._loadConfig (20:09:36.565):
Loading config: .\userConfig\nvda.ini
INFO - core.main (20:09:36.717):
NVDA version 2018.3beta2
INFO - core.main (20:09:36.717):
Using Windows version 10.0.17134 workstation
INFO - core.main (20:09:36.719):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
[MSC v.1500 32 bit (Intel)]
INFO - core.main (20:09:36.719):
Using comtypes version 1.1.3
INFO - synthDriverHandler.setSynth (20:09:38.078):
Loaded synthDriver oneCore
INFO - core.main (20:09:38.079):
Using wx version msw (classic)
INFO - brailleInput.initialize (20:09:38.085):
Braille input initialized
INFO - braille.initialize (20:09:38.085):
Using liblouis version 3.6.0
INFO - braille.BrailleHandler.setDisplayByName (20:09:38.088):
Loaded braille display driver noBraille, current display has 0
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (20:09:38.415):
UIAutomation: IUIAutomation5
INFO - core.main (20:09:38.915):
NVDA initialized
INFO - updateCheck.AutoUpdateChecker._started (20:09:38.993):
Performing automatic update check
ERROR - virtualBuffers.VirtualBuffer._loadBuffer (20:10:21.470):
Traceback (most recent call last):
   File "virtualBuffers\__init__.pyo", line 417, in _loadBuffer
WindowsError: [Error 1726] The remote procedure call failed
ERROR - virtualBuffers.VirtualBuffer._loadBuffer (20:11:19.418):
Traceback (most recent call last):
   File "virtualBuffers\__init__.pyo", line 417, in _loadBuffer
WindowsError: [Error 1726] The remote procedure call failed
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
Developer info for navigator object:
name: u'Tell Mozilla about this crash so they can fix it'
isFocusable: True
hasFocus: True
Python object: <NVDAObjects.IAccessible.IAccessible object at
Python class mro: (<class 'NVDAObjects.IAccessible.IAccessible'>,
'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>,
'documentBase.TextContainerObject'>, <class
'baseObject.ScriptableObject'>, <class
<type 'object'>)
description: None
location: (477, 450, 355, 16)
value: None
appModule: <'appModuleHandler' (appName u'crashreporter', process ID
9028) at address 5872650>
appModule.productName: u'Firefox'
appModule.productVersion: u'61.0.2'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 263040
windowClassName: u'Button'
windowControlID: 1007
windowStyle: 1342242819
windowThreadID: 6616
windowText: u'Tell Mozilla about this crash so they can fix it'
displayText: u'Tell Mozilla about this crash so they can fix it'
IAccessibleObject: <POINTER(IAccessible) ptr=0x754280 at 583df30>
IAccessibleChildID: 0
IAccessible event parameters: windowHandle=263040, objectID=-4,
IAccessible accName: u'Tell Mozilla about this crash so they can fix
IAccessible accDescription: None
IAccessible accValue: None


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