Re: NVDA 2018.3 beta 3 hangs after closing System Information application


Jason White
 

Thanks – I’ll try to reproduce and to capture debug-level logs.

 

At this point, unfortunately, it will probably have to be tomorrow.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen
Sent: Monday, September 3, 2018 8:01 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA 2018.3 beta 3 hangs after closing System Information application

 

Hi Jason,

 

It isn't reproducing for me, although I'm using a fast insider build of Windows here.

 

Two things to try:


- If you restart NVDA with add-ons disabled (press NVDA+Q then down arrow to "restart with addons disabled" and press ENTER), does it still happen?

 

- Particularly if the crash doesn't happen with add-ons disabled, make sure you are using the most up to date version of all your addons.  There is also an addon to check that: https://addons.nvda-project.org/addons/addonUpdater.en.html

 

In any case, if you could send me a copy of your full NVDA log, ideally at log level debug, I can have a closer look at what is happening.


Kind regards

 

Quentin.

 

On Tue, Sep 4, 2018 at 5:08 AM, Jason White via Groups.Io <jason@...> wrote:

After using System Information on Windows 10 1803 (all up to date), and closing the application with Alt+F4, I experienced a hang in NVDA 2018.3 beta 3.

 

The log file in my local temporary directory contains the following. Please let me know whether further details are desired, or whether it has been or should be taken up in GitHub.

 

WARNING - watchdog._watcher (14:47:55.289):

Core frozen in stack:

  File "nvda.pyw", line 214, in <module>

  File "core.pyo", line 495, in main

  File "wx\core.pyo", line 2134, in MainLoop

  File "gui\__init__.pyo", line 963, in Notify

  File "core.pyo", line 466, in run

  File "queueHandler.pyo", line 83, in pumpAll

  File "queueHandler.pyo", line 50, in flushQueue

  File "eventHandler.pyo", line 62, in _queueEventCallback

  File "eventHandler.pyo", line 147, in executeEvent

  File "eventHandler.pyo", line 160, in doPreGainFocus

  File "api.pyo", line 107, in setFocusObject

  File "baseObject.pyo", line 34, in __get__

  File "baseObject.pyo", line 115, in _getPropertyViaCache

  File "NVDAObjects\IAccessible\__init__.pyo", line 1579, in _get_container

  File "IAccessibleHandler.pyo", line 954, in findGroupboxObject

  File "winUser.pyo", line 430, in getClassName

 

WARNING - watchdog._watcher (14:48:10.339):

Core frozen in stack:

  File "nvda.pyw", line 214, in <module>

  File "core.pyo", line 495, in main

  File "wx\core.pyo", line 2134, in MainLoop

  File "gui\__init__.pyo", line 963, in Notify

  File "core.pyo", line 466, in run

  File "queueHandler.pyo", line 83, in pumpAll

  File "queueHandler.pyo", line 50, in flushQueue

  File "eventHandler.pyo", line 62, in _queueEventCallback

  File "eventHandler.pyo", line 147, in executeEvent

  File "eventHandler.pyo", line 160, in doPreGainFocus

  File "api.pyo", line 107, in setFocusObject

  File "baseObject.pyo", line 34, in __get__

  File "baseObject.pyo", line 115, in _getPropertyViaCache

  File "NVDAObjects\IAccessible\__init__.pyo", line 1579, in _get_container

  File "IAccessibleHandler.pyo", line 945, in findGroupboxObject

  File "winUser.pyo", line 429, in getClassName

 



 

--

Quentin Christensen
Training and Support Manager

 

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