I’m on a Jaws list at home, and I sent this
issue to this list, because I could not check an item for
returns to Amazon.com, and no matter what I did, it would not
work, and that is twice I have had to call their customer
service about this to return an item, and they told me that
the disability department will be notified, but nothing ever
I tried it with both Jaws and NVDA and
three different browsers.
I am more proficient with Jaws, so I’d like
to know if maybe there is something I don’t know about NVDA
that could have done this for me.
Here’s part of the thread explaining the
problem, there is my message and one or two replies of Jaws
users that could not do the same thing…
Jaws 2018, Windows 7 & IE.
I need to return an item, but I cannot
because I cannot check the item.
I have moved to it with the X key and
enter and space bar don't check it.
I tried insert + F5 and moved to it, and
entering does not check it.
I try the continue button every time, in
case it is checking it but not
I have tried the number pad mouse click
and that does not work.
Any other ideas?
have you tried tabbing away and back to
sometimes the status of the box will be
spoken if you do this after you
press enter or space bar on it.
have you tried tabbing around on the
page after the virtual cursor is turned
sometimes if you start at the top of the
screen and keep tabbing you will
land on the check box, edit box, combo
From: Glenn / Lenny
Sent: Tuesday, September 11, 2018 6:23
If I toggle the PC cursor, there is no
----- Original Message -----
Sent: Tuesday, September 11, 2018 8:13
Subject: Re:  Can't Check An Item On
I just did this process a few minutes
ago and had the same problem with the
check box. I had my wife come up and
help. She said there was no check box
but a control with up and down
pointers. Using these pointers she was given
a list of choices for the return. Once
a choice was selected the continue
would work. I detected no way Jaws
could handle this function.
have you tried doing this with the
virtual pc cursor off?;
Subject: Can't Check An Item On
Finally, another wrote in that she
cannot make it work for her and she too contacted customer
service to do the transaction and she complained to deaf ears.