Re: Log file

Lino Morales

Hi Q from a rainy tropical storm Florence. I’m unable to read the list of items with column browsing such as artist, album, genre etc. with NVDA When I use my up and down arrow keys I hear nothing so I don’t know what artist etc. I’ve landed on. I’ve restarted my PC several times. I am running iTunes 12.9 with NVDA2018.3 RC 3. Thanks.  


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From: <> on behalf of Quentin Christensen <quentin@...>
Sent: Sunday, September 16, 2018 7:48:21 PM
Subject: Re: [nvda] Log file
Hi Lino,

I can't see anything in there specific to iTunes.  Is the problem still happening?  If so, could you describe in more detail exactly what is not working, as well as which version of iTunes you have.  Also, this is perhaps not an issue any more if it ever was, but had you rebooted the computer after upgrading NVDA?  Sometimes weird things happen in between updating NVDA and rebooting the computer so it's always worth doing that to confirm whether something really doesn't work as it should, or if it is just a weirdness which goes away after restarting.

Kind regards


On Sat, Sep 15, 2018 at 5:24 AM Lino Morales <linomorales001@...> wrote:

                                Well here is my log file. Don’t know if there is any INFO pertaining to iTunes, but here you go

INFO - __main__ (15:09:16.793):

Starting NVDA

INFO - core.main (15:09:18.214):

Config dir: C:\Users\linoj\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (15:09:18.214):

Loading config: C:\Users\linoj\AppData\Roaming\nvda\nvda.ini

INFO - core.main (15:09:18.391):

NVDA version 2018.3rc3

INFO - core.main (15:09:18.391):

Using Windows version 10.0.17758 workstation

INFO - core.main (15:09:18.391):

Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)]

INFO - core.main (15:09:18.391):

Using comtypes version 1.1.3

INFO - synthDriverHandler.setSynth (15:09:19.803):

Loaded synthDriver oneCore

INFO - core.main (15:09:19.990):

Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5

INFO - brailleInput.initialize (15:09:20.006):

Braille input initialized

INFO - braille.initialize (15:09:20.007):

Using liblouis version 3.6.0

INFO - brailleDisplayDrivers.seika.BrailleDisplayDriver.__init__ (15:09:20.309):

Found Seika40 connected via COM4 Version seika3 v2.00

INFO - braille.BrailleHandler.setDisplayByName (15:09:20.313):

Loaded braille display driver seika, current display has 40 cells.

WARNING - core.main (15:09:20.470):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (15:09:20.477):

UIAutomation: IUIAutomation6

INFO - core.main (15:09:28.565):

NVDA initialized

INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (15:22:00.799):

Developer info for navigator object:

name: u'Waterfox'



isFocusable: True

hasFocus: True

Python object: <NVDAObjects.IAccessible.sysListView32.ListItem object at 0x053879B0>

Python class mro: (<class 'NVDAObjects.IAccessible.sysListView32.ListItem'>, <class 'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class 'NVDAObjects.behaviors.RowWithoutCellObjects'>, <class 'NVDAObjects.IAccessible.sysListView32.ListItemWithoutColumnSupport'>, <class 'NVDAObjects.IAccessible.IAccessible'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>)

description: None

location: RectLTWH(left=864, top=5, width=288, height=278)

value: None

appModule: <'explorer' (appName u'explorer', process ID 4204) at address 50f4f10>

appModule.productName: u'Microsoft\xae Windows\xae Operating System'

appModule.productVersion: u'10.0.17758.1'

TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>

windowHandle: 131196

windowClassName: u'SysListView32'

windowControlID: 1

windowStyle: 1442855488

windowThreadID: 4184

windowText: u'FolderView'

displayText: u'Waterfox'

IAccessibleObject: <POINTER(IAccessible) ptr=0x8123400 at 5269760>

IAccessibleChildID: 8

IAccessible event parameters: windowHandle=131196, objectID=-4, childID=8

IAccessible accName: u'Waterfox'



IAccessible accDescription: exception: (-2147352573, 'Member not found.', (None, None, None, 0, None))

IAccessible accValue: None


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Quentin Christensen
Training and Support Manager

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