Hi Group,


Consistent with my issue with Firefox crashing while NVDA 2018.3 is running, here is my Firefox crash report.  It mentions all kinds of details involving NVDA paths and items that I am not technologically sophisticated enough to make head nor tail of. Hopefully, this information may help with diagnosis for those who know better.


Accessibility: Active
AccessibilityClient: nvda.exe|2018.3.0.16054
AccessibilityInProcClient: 0x801
AdapterDeviceID: 0x0412
AdapterDriverVersion: 20.19.15.4835
AdapterSubsysID: 78211462
AdapterVendorID: 0x8086
Add-ons: fxmonitor%40mozilla.org:2.2,activity-stream%40mozilla.org:2018.08.22.1219-93becf29,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0,webcompat-reporter%40mozilla.org:1.0.0
AvailablePageFile: 9887195136
AvailablePhysicalMemory: 8041885696
AvailableVirtualMemory: 1960083456
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 113377280
BreakpadReserveSize: 83886080
BuildID: 20180830143136
CPUMicrocodeVersion: 0x22
ContentSandboxCapable: 1
ContentSandboxLevel: 5
CrashTime: 1537266028
DOMIPCEnabled: 1
Email: aa2vm@...
EventLoopNestingLevel: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1536417033
ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["Windows.UI.dll","InputHost.dll","winnsi.dll","dxgi.dll","d3d11.dll","dcomp.dll","wscapi.dll","winhttp.dll","iertutil.dll","rmclient.dll","twinapi.appcore.dll","TextInputFramework.dll","dnsapi.dll","mswsock.dll","sxs.dll","CoreUIComponents.dll","CoreMessaging.dll","WinTypes.dll","AudioSes.dll","dwmapi.dll","winsta.dll","ntmarta.dll","version.dll","userenv.dll","wtsapi32.dll","rsaenh.dll","cryptsp.dll","MMDevAPI.dll","avrt.dll","devobj.dll","WINMMBASE.dll","winmm.dll","IPHLPAPI.DLL","propsys.dll","bcrypt.dll","CRYPTBASE.dll","sspicli.dll","msvcrt.dll","advapi32.dll","ws2_32.dll","SHCore.dll","windows.storage.dll","win32u.dll","KERNELBASE.dll","msasn1.dll","wintrust.dll","profapi.dll","rpcrt4.dll","powrprof.dll","clbcatq.dll","cfgmgr32.dll","kernel32.dll","setupapi.dll","gdi32.dll","fltLib.dll","combase.dll","gdi32full.dll","shlwapi.dll","sechost.dll","msvcp_win.dll","ucrtbase.dll","crypt32.dll","shell32.dll","bcryptPrimitives.dll","msctf.dll","user32.dll","oleaut32.dll","ole32.dll","kernel.appcore.dll","imm32.dll","nsi.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nssckbi.dll","freebl3.dll","lgpllibs.dll","nss3.dll","AccessibleHandler.dll","softokn3.dll","ia2marshal.dll","mozglue.dll"],"NV Access Limited":["VBufBackend_gecko_ia2.dll","minHook.dll","ISimpleDOM.dll","IAccessible2Proxy.dll","nvdaHelperRemote.dll"]}
Notes: FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 78211462, AdapterDriverVersion: 20.19.15.4835
DWrite? DWrite+ WR? WR- OMTP? OMTP+3
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ProxyStreamSize: 136
ProxyStreamSizeFrom: IStream::Stat
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 145
StartupCrash: 0
StartupTime: 1537266020
SystemMemoryUsePercentage: 36
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180830143136","version":"62.0","vendor":"Mozilla","displayVersion":"62.0","platformVersion":"62.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":"mozilla132","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mozilla132"]},"system":{"memoryMB":12166,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":285,"installYear":2018},"hdd":{"profile":{"model":"WDC WD20EZRZ-00Z5HB0","revision":"80.00A80"},"binary":{"model":"WDC WD20EZRZ-00Z5HB0","revision":"80.00A80"},"system":{"model":"WDC WD20EZRZ-00Z5HB0","revision":"80.00A80"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0412","subsysID":"78211462","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4835","driverDate":"10-16-2017","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Windows Defender Antivirus"],"antispyware":["Windows Defender Antivirus"],"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":0,"extensions.formautofill.addresses.enabled":false},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17458},"addons":{"activeAddons":{"activity-stream@...":{"version":"2018.08.22.1219-93becf29","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"aushelper@...":{"version":"2.0","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"firefox@...":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"formautofill@...":{"version":"1.0","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"onboarding@...":{"version":"1.0","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"screenshots@...":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat@...":{"version":"2.0","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat-reporter@...":{"version":"1.0.0","scope":1,"type":"extension","updateDay":17782,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com.","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17711},"fxmonitor@...":{"version":"2.2","scope":1,"type":"extension","updateDay":17785,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17785,"signedState":3}},"theme":{"id":"default-theme@...","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Shockwave Flash","version":"31.0.0.108","description":"Shockwave Flash 31.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17786}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.7.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.9.1088","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@..."},"experiments":{"searchCohort":{"branch":"nov17-2"}}}
ThreadIdNameMapping: 1844:"Gecko_IOThread",1372:"Timer",5492:"Link Monitor",7196:"Socket Thread",6672:"JS Watchdog",12268:"IPDL Background",1452:"VsyncIOThread",3148:"WindowsVsyncThread",11808:"Compositor",9828:"VRListener",9284:"ImgDecoder #1",5484:"ImageIO",6836:"Cache2 I/O",2748:"Cookie",404:"GMPThread",12124:"DOM Worker",7364:"a11y telemetry",12960:"HTML5 Parser",11900:"ImageBridgeChild",2384:"ProcessHangMon",1000:"DataStorage",11280:"DataStorage",13132:"SysProxySetting",11288:"ProxyResolution",7204:"Cache I/O",9976:"mozStorage #1",12188:"DataStorage",1308:"URL Classifier",5136:"Classifier Update",2492:"DNS Resolver #1",11776:"mozStorage #2",252:"DNS Resolver #2",10420:"DataStorage",12840:"DOM Worker",12720:"localStorage DB",12064:"QuotaManager IO",7916:"IndexedDB #1",10540:"IndexedDB #2",12216:"IndexedDB #3",7040:"IndexedDB #4",2816:"DOM Worker",9852:"SSL Cert #1",12168:"Lazy Idle",10260:"SaveScripts",4452:"mozStorage #3",2192:"ImgDecoder #2",3232:"mozStorage #4",4068:"SSL Cert #2",7668:"mozStorage #5",11312:"StreamTrans #55",6152:"mozStorage #6",
Throttleable: 1
TotalPageFile: 14703063040
TotalPhysicalMemory: 12756905984
TotalVirtualMemory: 4294836224
URL: http://www.bluemoon.net/
UptimeTS: 27.568753476
Vendor: Mozilla
Version: 62.0
Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


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They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"