Re: serious problem with nvda 2018.3 with firefox


hurrikennyandopo ...
 

Hi Quentin


if it is tthe same problem i have with it crashing it is when you use a 32 bit version of fire fox on a 64 bit operating system. in my case it is windows 10 version 1803.


I just tried it with the 2018.3 release of nvda on a 32 bit version of fire fox and it crashes but not on a 64 bit version of fire fox on a 64 bit operating system.


I have sent a log to mozilla fire fox  but does it from 60 to 62 but this is from the log it gave.


Accessibility: Active
AccessibilityClient: nvda.exe|2018.3.0.16054
AccessibilityInProcClient: 0x801
AdapterDeviceID: 0x29c2
AdapterDriverVersion: 8.15.10.2697
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:32.1.0,webcompat-reporter%40mozilla.org:1.0.0,webcompat%40mozilla.org:2.0,activity-stream%40mozilla.org:2018.06.29.1026-fa231556
AvailablePageFile: 893120512
AvailablePhysicalMemory: 327184384
AvailableVirtualMemory: 1725116416
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 117440512
BreakpadReserveSize: 83886080
BuildID: 20180807170231
CPUMicrocodeVersion: 0xba
ContentSandboxCapable: 1
ContentSandboxLevel: 5
CrashTime: 1537304659
DOMIPCEnabled: 1
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1536214083
ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["InputHost.dll","Windows.UI.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","MMDevAPI.dll","avrt.dll","AudioSes.dll","winnsi.dll","WinTypes.dll","wscapi.dll","iertutil.dll","xmllite.dll","twinapi.appcore.dll","dxgi.dll","dcomp.dll","d3d11.dll","rmclient.dll","winhttp.dll","sxs.dll","winsta.dll","version.dll","dwmapi.dll","winmmbase.dll","winmm.dll","wtsapi32.dll","devobj.dll","ntmarta.dll","dnsapi.dll","rsaenh.dll","cryptsp.dll","mswsock.dll","IPHLPAPI.DLL","bcrypt.dll","propsys.dll","userenv.dll","CRYPTBASE.dll","sspicli.dll","powrprof.dll","KERNELBASE.dll","ucrtbase.dll","imm32.dll","combase.dll","windows.storage.dll","wintrust.dll","win32u.dll","kernel32.dll","nsi.dll","crypt32.dll","profapi.dll","shell32.dll","sechost.dll","SHCore.dll","msvcp_win.dll","msvcrt.dll","clbcatq.dll","ole32.dll","advapi32.dll","gdi32full.dll","bcryptPrimitives.dll","gdi32.dll","user32.dll","cfgmgr32.dll","ws2_32.dll","msctf.dll","msasn1.dll","kernel.appcore.dll","rpcrt4.dll","setupapi.dll","oleaut32.dll","shlwapi.dll","fltLib.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nssckbi.dll","freebl3.dll","softokn3.dll","ia2marshal.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"NV Access Limited":["minHook.dll","ISimpleDOM.dll","IAccessible2Proxy.dll","nvdaHelperRemote.dll","VBufBackend_gecko_ia2.dll"]}
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ProxyStreamSize: 136
ProxyStreamSizeFrom: IStream::Stat
ProxyStreamUnmarshalStatus: !aInitBufSize
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 132705
StartupCrash: 0
StartupTime: 1537304627
SystemMemoryUsePercentage: 84
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180807170231","version":"61.0.2","vendor":"Mozilla","displayVersion":"61.0.2","platformVersion":"61.0.2","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2038,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":15,"stepping":11,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":285,"installYear":2018},"hdd":{"profile":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"},"binary":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"},"system":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"00000000","RAM":null,"driver":"igdumd64 igdumd32","driverVersion":"8.15.10.2697","driverDate":"10-1-2012","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":0,"pseudoDisplay":true}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"advancedLayers":{"status":"unavailable"},"d3d11":{"status":"failed"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Windows Defender Antivirus"],"antispyware":["Windows Defender Antivirus"],"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"NZ","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.co.nz"}},"profile":{"creationDate":17779},"addons":{"activeAddons":{"aushelper@...":{"version":"2.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"firefox@...":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"formautofill@...":{"version":"1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"onboarding@...":{"version":"1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"screenshots@...":{"version":"32.1.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"webcompat-reporter@...":{"version":"1.0.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com.","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"webcompat@...":{"version":"2.0","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773},"activity-stream@...":{"version":"2018.06.29.1026-fa231556","scope":1,"type":"extension","updateDay":17750,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773}},"theme":{"id":"default-theme@...","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17792}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@..."},"experiments":{"rollout-report-site-issue-beta-63-1488931":{"branch":"active","type":"normandy-prefrollout"}}}
ThreadIdNameMapping: 872:"Gecko_IOThread",9544:"Timer",3560:"Link Monitor",8456:"Socket Thread",10544:"JS Watchdog",3616:"Hang Monitor",1552:"Cache2 I/O",4384:"Cookie",4448:"DOM Worker",4088:"IPDL Background",10736:"GMPThread",7348:"VsyncIOThread",10016:"WindowsVsyncThread",1452:"Compositor",9064:"VRListener",9620:"ImgDecoder #1",9460:"ImageIO",7748:"HTML5 Parser",10672:"ImageBridgeChild",11016:"ProcessHangMon",592:"DOM Worker",8232:"a11y telemetry",5920:"LoadRoots",10184:"DataStorage",8500:"DataStorage",6560:"SysProxySetting",10108:"ProxyResolution",10748:"SaveScripts",2156:"Cache I/O",1436:"DataStorage",2924:"URL Classifier",4552:"Classifier Update",3652:"DNS Resolver #1",664:"DNS Resolver #2",5464:"localStorage DB",6504:"QuotaManager IO",10524:"mozStorage #1",4216:"SSL Cert #1",6272:"IndexedDB #1",10168:"IndexedDB #2",3996:"IndexedDB #3",4184:"DataStorage",6724:"mozStorage #2",788:"IndexedDB #4",4480:"mozStorage #3",4660:"DOM Worker",940:"StreamTrans #84",9756:"mozStorage #4",5048:"DNS Resolver #3",7668:"SSL Cert #2",10712:"SSL Cert #3",4356:"Lazy Idle",9680:"mozStorage #5",9640:"DNS Resolver #4",6808:"DNS Resolver #5",6868:"SSL Cert #5",
Throttleable: 1
TotalPageFile: 5316194304
TotalPhysicalMemory: 2137182208
TotalVirtualMemory: 4294836224
URL: https://www.stuff.co.nz/
UptimeTS: 76.86584752
Vendor: Mozilla
Version: 61.0.2
Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


On 19/09/2018 12:12 AM, Quentin Christensen wrote:
Ah that's right, someone else who had a similar problem has a 32-bit version of Firefox on a 64-bit version of Windows I think it was?

I can't remember whether any of the original people with the issue in this thread were in that category, but if so, the solution was to run the 32-bit version of Firefox only if you have a 32-bit version of Windows, and the 64-bit version of Firefox if you have 64-bit Windows.

If you're not sure, press WINDOWS+Pause / Break to open the system information and it includes whether it is 32 or 64-bit.

In Firefox, go to the Help menu (alt+h) then about.

Regards

Quentin.

On Tue, Sep 18, 2018 at 9:52 PM Brian's Mail list account via Groups.Io <bglists=blueyonder.co.uk@groups.io> wrote:
I think he already did all of that. I have a very old version of Firefox,
now I have waterfox running though and tor, I may retry the latest version
of ff myself with windows 7.
 Brian

bglists@...
Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Chris via Groups.Io" <chrismedley=btinternet.com@groups.io>
To: <nvda@nvda.groups.io>
Sent: Tuesday, September 18, 2018 9:38 AM
Subject: Re: [nvda] serious problem with nvda 2018.3 with firefox


Yeah, sure, try closing and reopening the browser, if that fails try
restarting nvda, and finally restart the computer if all other fails



From: Mr. Wong Chi Wai, William
Sent: 18 September 2018 09:10
To: NVDA Groups.io mailing list email
Subject: [nvda] serious problem with nvda 2018.3 with firefox

Hi,
I just tasted the latest stable version of nvda, and found that NVDA
became inaccessable with Firefox.

It only say list and cannot interact with the page content.
Any advice?















--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

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