Re: Urgent! Rolling back an update or obtaining the older installation file?
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As others have suggested, if you are using a 32-bit version of Firefox on a 64-bit version of Windows, that could be the problem, in which case the solution is to use the 64-bit version of Firefox.
The other thing is to make sure you have restarted the computer since installing NVDA, as restarting fixes a lot of issues like this we see when people have updated but not yet restarted.
Also, if you restart NVDA with add-ons disabled (NVDA+Q then down arrow to that option and enter) it might indicate whether the issue is in NVDA or an add-on. It is also worth checking to see if there are new versions of any of your add-ons.
Finally, if you could send me a copy of your log, I can have a look and try and ascertain what the issue is so we can fix it.
On Wed, Sep 19, 2018 at 1:52 AM ann <tate886@...> wrote: