Re: Update On Firefox Crashing Issue


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Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.


On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.

-----Original Message-----
From: <> On Behalf Of Ron Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,

I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

Find the refresh Firefox link and follow the prompts.

This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.

This is the current status: usable, but not totally satisfactory.

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