Are you using 32-bit Windows or 64-bit, and 32 or 64-bit Firefox?  If you are using 64-bit Windows, then switch to the 64-bit version of Firefox.  There do seem to be issues with 32-bit Firefox though.

Dear List

It is definitely an issue between the new version of NVDA and the new version of FireFox.  I installed an older version of NVDA, and FireFox works perfectly again.

Kind regards



Heaven Botma
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-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian's Mail list account via Groups.Io
Sent: Wednesday, 19 September 2018 09:07
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3

Yes this also gels with my feelings about people not knowing about the beta testing or not doing any, so never see the issue till the main update. What is needed is a post encouraging more people to try the code while its being developed, even as a portable version, so they still have their installed copy.That way a lot more feedback could be gotten and the other reason why it might have not been spotted is the generally unfriendly nature of the reporting system and the  fact that there is nobody who actually feeds back in the list if a gather problem has been confirmed to keep people alerted of what the state of play is.
 Brian

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----- Original Message -----
From: "Gene" <gsasner@...>
To: <nvda@nvda.groups.io>
Sent: Wednesday, September 19, 2018 6:28 AM
Subject: Re: [nvda] firefox crash with NVDA 2018.3


Quentin and all

Have you seen people who use Firefox 32 bit in Windows 10 32 bit who report
that it works properly?  I suspect this is a general problem with that
combination but that since the number of people using that combination is
rather small and since the update has been out for only about a day, we
haven't gotten many reports, at least yet.

Gene
----- Original Message -----

From: Jim Pipczak
Sent: Tuesday, September 18, 2018 10:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3


Hi Q,



I have a 32 bit version of Windows 10  and using the latest Firefox that I
upgraded last night. The 18.3 version of NVDA does indeed crash every time.



Thanks,

Jim







From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin
Christensen
Sent: Wednesday, 19 September 2018 11:14 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3



Hi Mary,



No, all feedback is good, and indeed it does indicate what I suspected -
there likely is some kind of issue at play, but it isn't affecting EVERYONE
who uses Firefox, or even everyone using 32-bit Firefox.  Interested to hear
if you do have any issues though.



Regards

Quentin.



On Wed, Sep 19, 2018 at 11:00 AM Mary Otten <maryotten@...> wrote:

  I think I’m going to muddy the waters. I also have the 32-bit version of
Firefox, and I just upgraded to the newest NVDA. I am running the latest
stable windows, which I think is 1803? And sure enough, after installing
NVDA, I had Firefox already open. When I altered to it, I got a crash.
However, when I started fire fox again, it worked fine and has continued to
do so. It’s only been a couple of webpages. And I still need to reboot the
computer after the installation of  nvDA. But it’s interesting that aside
from the initial single crash, it worked.
  Mary
  > On Sep 18, 2018, at 4:51 PM, ann <tate886@...> wrote:
  >
  > Hi,
  >
  >
  > I also had major issues with the newest NVDA and Firefox.
  >
  >
  > I am running a 32 bit Firefox, latest version, on the 32 bit version of
windows 10. Firefox crashes each time it's launched.
  >
  >
  > But, after reverting back to the previous version of NVDA, this never
occurs, not once.
  >
  >
  > ~Ann
  >
  >
  >
  >
  >> firefox crash with NVDA 2018.3
  >> From: Clive Pallett
  >> Date: Tue, 18 Sep 2018 18:55:52 EDT
  >> Hello everyone,
  >> I updated NVDA to 2018.3 and tried to launch firefox.  The crash
reporter screen came up and I tried to start a new session without result.
I have reverted to NVDA 2018.1.1 and firefox loads normally.  It also does
when running NVDA 2018.2 which I was running before.  I have the
installation file of the former version on my laptop so used that.  I
noticed someone else having issues with firefox with NVDA 2018.3.  Is this a
problem with firefox or with NVDA?
  >> I will continue with NVDA 2018.1.1 until I can download the latest
version and hope the issue with firefox is sorted.
  >> Best wishes,
  >> Clive Pallett
  >
  >
  >
  >










--

Quentin Christensen
Training and Support Manager



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