Hi quentin

It failed caused by an error I did by mistake during the installation. Apologies I didn’t mentioned that in my previous email.

With thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 19 September 2018 03:28
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA 2018.3

 

Hi Anthony,

 

Did it fail with an error or because the file was corrupt (didn't download properly)?

 

You can redownload it from: https://www.nvaccess.org/download/ (select "Skip donation this time" unless you want to make a donation, and you don't need to enter an email address).

 

Otherwise, a couple of reasons it might start installing and then fail:

- Windows displays a User Account Control dialog - a dialog that appears in front of everything else which you need to respond to by pressing "Yes" for the install to continue - sometimes it appears behind everything else and you need to alt+tab to it.  If you don't respond within 30 seconds or so, it will automatically fail.

 

- If you have "Controlled Folder Access" turned on in Windows 10, it will install, but it will fail to create the desktop shortcut and so show a failure error.

 

Otherwise, if you keep encountering it, if you could give me more information, I'd be interested in trying to get to the bottom of it.

 

Regards

 

Quentin.

 

On Wed, Sep 19, 2018 at 11:22 AM anthony borg <anthonyborg001@...> wrote:

Hi quentin

While I was doing the installation of NVDA 2018.3 it failed. Could you please tell me from where I can get it to install it?

With thanks in advance

Anthony  

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 19 September 2018 02:33
To: nvda@nvda.groups.io
Subject: NVDA 2018.3

 

A couple of things to check first:

- Have you restarted the computer after updating NVDA?  If not, please try that first.

- Try restarting NVDA with addons disabled and see if the Firefox issues recur. - If so, check for latest versions of all your add-ons, and failing that, please let us know which is being problematic / which you have enabled.

- Double check that you can in fact start firefox without NVDA 2018.3 running (either with an older version of NVDA or Narrator).

- If you can get Firefox to start (perhaps with an older version of NVDA), if you go to the address bar and type:

 

about:crashes

 

If you could get me the one of the latest crash IDs (the seemingly random string of characters), I can get Mozilla to look into it.

 

Regards

 

Quentin.

 

 

On Wed, Sep 19, 2018 at 9:52 AM ann <tate886@...> wrote:

Hi,


I also had major issues with the newest NVDA and Firefox.


I am running a 32 bit Firefox, latest version, on the 32 bit version of
windows 10. Firefox crashes each time it's launched.


But, after reverting back to the previous version of NVDA, this never
occurs, not once.


~Ann




> firefox crash with NVDA 2018.3
> From: Clive Pallett
> Date: Tue, 18 Sep 2018 18:55:52 EDT
> Hello everyone,
> I updated NVDA to 2018.3 and tried to launch firefox.  The crash
> reporter screen came up and I tried to start a new session without
> result.  I have reverted to NVDA 2018.1.1 and firefox loads normally. 
> It also does when running NVDA 2018.2 which I was running before.  I
> have the installation file of the former version on my laptop so used
> that.  I noticed someone else having issues with firefox with NVDA
> 2018.3.  Is this a problem with firefox or with NVDA?
> I will continue with NVDA 2018.1.1 until I can download the latest
> version and hope the issue with firefox is sorted.
> Best wishes,
> Clive Pallett

 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 

 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess