Hi Q,
I have rebooted but haven’t started with addons disabled. I will give it a shot when I get home today.
Thanks,
Jim
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Quentin Christensen
Sent: Wednesday, 19 September 2018 2:42 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3
Hi Jim,
Thanks for the update. It looks like there definitely is something going on. Just to double check that you have rebooted since last night, and have you tried restarting NVDA with addons disabled?
One suggestion that someone had was to try "refreshing" firefox:
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
They were using a 64-bit version but it could be worth trying still.
Failing all that, if you could go to about:crashes in Firefox and get me a crash ID , and possibly an NVDA log, I can keep investigating.
toggle quoted messageShow quoted text
On Wed, Sep 19, 2018 at 2:33 PM Jim Pipczak < jim.pipczak@...> wrote:
Hi Q,
I have a 32 bit version of Windows 10 and using the latest Firefox that I upgraded last night. The 18.3 version of NVDA
does indeed crash every time.
Thanks,
Jim
From:
nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Quentin Christensen
Sent: Wednesday, 19 September 2018 11:14 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] firefox crash with NVDA 2018.3
Hi Mary,
No, all feedback is good, and indeed it does indicate what I suspected - there likely is some kind of issue at play, but it isn't affecting EVERYONE who uses Firefox, or even everyone
using 32-bit Firefox. Interested to hear if you do have any issues though.
On Wed, Sep 19, 2018 at 11:00 AM Mary Otten <maryotten@...> wrote:
I think I’m going to muddy the waters. I also have the 32-bit version of Firefox, and I just upgraded to the newest NVDA. I am running the latest stable windows, which I think is 1803?
And sure enough, after installing NVDA, I had Firefox already open. When I altered to it, I got a crash. However, when I started fire fox again, it worked fine and has continued to do so. It’s only been a couple of webpages. And I still need to reboot the
computer after the installation of nvDA. But it’s interesting that aside from the initial single crash, it worked.
Mary
> On Sep 18, 2018, at 4:51 PM, ann <tate886@...> wrote:
>
> Hi,
>
>
> I also had major issues with the newest NVDA and Firefox.
>
>
> I am running a 32 bit Firefox, latest version, on the 32 bit version of windows 10. Firefox crashes each time it's launched.
>
>
> But, after reverting back to the previous version of NVDA, this never occurs, not once.
>
>
> ~Ann
>
>
>
>
>> firefox crash with NVDA 2018.3
>> From: Clive Pallett
>> Date: Tue, 18 Sep 2018 18:55:52 EDT
>> Hello everyone,
>> I updated NVDA to 2018.3 and tried to launch firefox. The crash reporter screen came up and I tried to start a new session without result. I have reverted to NVDA 2018.1.1 and firefox loads normally. It also does when running NVDA 2018.2 which I was running
before. I have the installation file of the former version on my laptop so used that. I noticed someone else having issues with firefox with NVDA 2018.3. Is this a problem with firefox or with NVDA?
>> I will continue with NVDA 2018.1.1 until I can download the latest version and hope the issue with firefox is sorted.
>> Best wishes,
>> Clive Pallett
>
>
>
>
--
Quentin Christensen
Training and Support Manager
Jim Pipczak
Access Technology Service Development Lead
Service Innovation
Vision Australia
346 Macaulay Rd (cnr Stubbs St) Kensington VIC 3031
M: +614 3375 7598 T: +613 8378 1243 (I: 344243)
E: Jim.Pipczak@...
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The history, culture, diversity and value of all Aboriginal and Torres Strait Islander peoples are recognised, acknowledged and respected.
--
Quentin Christensen
Training and Support Manager
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