Re: NVDA and the audible app

Daniel Wolak

Hi David,

Just to say that you're not the only one experiencing this. I had exactly the same issue last evening on, and turning software verification on fixed it. Not sure if it's a problem with their site or what.



On 06/10/2018 17:14, David Griffith wrote:


I have got Audible downloading again but oddly I have  had to turn software verification on to achieve this.

Below is a thread copied which describes this.

Dear Henry

This is very useful.

Oddly I already had the recommended settings as described in your email.

However as an experiment I turned software verification on and the necessary download started without problem.

So in my case taking the entirely opposite approach to software verification worked.

I don’t know if something has changed on the website.

I would not have known to look here without your email though.

So thanks again.

Hi David

I have also encountered this problem and audible sent me the following fix:

"Hello Henry ,

Thank you for contacting Audible!

There is a software verification setting within your “Account Details” page, which needs to be turned off. Once turned off, you should be able to download

your Audible book. Below we have included the steps on how to turn off this software verification:

1.    Please log into your Audible account.

2.    Hover your mouse over "Hi, henry !" and click on "Account Details".

3.    Click on "Update Settings" tab on the left-hand side of the page.

4.    Scroll down the page and you will see Software Verification. Please be sure to turn this off.

5.    Please hover your mouse over "Library" located on the top of the page and select the subtab"Library",,

and download your audiobook title from there.


My Blind Access and Guide dog Blog
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From: David Griffith
Sent: 06 October 2018 15:15
Subject: Re: [nvda] NVDA and the audible app


I am afraid it is already here and not 3 years away at least here in the UK

I found last night when I went to my audible Library the download facility now takes you to a so called “help” page which only gives the option of using Audible iOS, Android, Echo etc and Windows 10.

There is an apparent option to use iTunes but if you follow the help on that it states you need the Audible app installed.

As it is now imposible to download directly from the website this is very bad news indeed.

I tried to open a “chat”with Audible support but after stating the problem they did not respond at all- I waited for 30 minutes for any acknowledgement.

So for me as of last night  Audible appears  inaccessible for blind users of Windows and also for devices like the victor Reader Stream/Trek and Pocket Plextalk which could until last week support the playing of Audible books.

As I am now blocked from accessing something like 60 books that I have paid for over the years I am not a happy customer.

David Griffith


My Blind Access and Guide dog Blog
My Blind hammer Blog


From: Gene
Sent: 06 October 2018 11:06
Subject: Re: [nvda] NVDA and the audible app


Eventually covers a long period of potential time.  Are they going to cause problems for Windows 7 users and Windows 8 users while there are still many around?  This sounds like something that may be perhaps three years away.  I don't know when support for Windows 8 ends and support for Windows 7 is ending a little over a year from now.


Also, why assume the worst case?  Why contact blindness organizations first?  Why not discuss it with Audible and see what happens.  Audible has a good record on accessibility.  If there is a problem, talking with them may cause it to be solved.



----- Original Message -----

Sent: Saturday, October 06, 2018 1:51 AM

Subject: Re: [nvda] NVDA and the audible app


Well do not use them myself, but their attitude is surely unacceptable and
arrogant in the extreme in my view. I'd actually report this to the blind
organisations in the country they are in and let them have a poke at them. I
would imagine they might well be shooting themselves in the foot if they
stop supporting things that actually work in favour of some snazzy heap of
windows app which is a format many people seem to think ill conceived and
pretty dire even for the sighted.
 Yes its probably more secure, but that is not the  main issue.

Sent via blueyonder.
Please address personal E-mail to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Chris Shook" <chris0309@...>
To: <>
Sent: Friday, October 05, 2018 10:07 PM
Subject: [nvda] NVDA and the audible app

> Hi,
> This is mainlya request for the developers, but I'm posting it here hoping
> someone tells me I am mistaken.
> I use the Aubible website for Audio book purchases and downloads. I
> conteacted Audible with a request of helping me fix an issue with the
> Audible download manager.
> WHile they helped me fix the issue, the woman warned me that they would
> eventually phase out the Audible download manager because of the Audible
> app for Windows 10.
> As of right now, unless I am very much mistaken, NVDA nor JAWS will work
> with the Audible app for Windows 10.
> I would ask that someone look into this as it may become necessary for
> those of us that use the website to use the app to download books in the
> future.
> The lady I talked to said she could not give me a time frame on when they
> would do away with the Audible download manager, but that they had already
> stopped updating it.
> Regards
> Chris



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