NVDA ticking instead of speaking


Giles Turnbull
 

Hi all,

I have a strange problem with NVDA. About a week ago it stopped speaking and just made a clicking sound ... I'm not even sure if it might be the same sound as when speech mode is set to beeps.

That time I took it into the university library and their technology team took a look at it and I don't know what they did but they sorted it out again. I can't remember if they uninstalled NVDA and re-installed it from a fresh copy, but I don't think they did because all my settings and addons were still installed.

When I say it isn't speaking, it is when using the touch screen but for some reason it has no login option on it. The first library person I spoke to tried to login that way but failed and sent it to some of the other tech specialists. Whatever they did they fixed it and I thought all was well and good.

But Windows has just updated itself again and I'm back to where I was before. When I swipe my finger across the touch screen it says "Desktop: but every key I try to press just does its clicking / beeping thing. If I try to press CTRL + s to cycle through the speech options nothing happens, ditto if I use the INS key as my NVDA key.

So I have two questions:

1) Does anybody have any idea what has happened and is there any way I can fix this by myself or do I need to return to the uni library?

2) How can I stop this happening every time Windows updates? DO I need to stop allowing Windows to update?

I realise some sort of log file would be helpful, but there is no way I can do anything with this tablet at the moment. I'm using a Microsoft Surface Pro 4, whatever version of Windows 10 it just updated itself to (it'll be the latest one) and NVDA 2018.3.2.

I am beginning to panic because I've got a poetry reading on 21st October and I use NVDA to read some of the poems to the audience.

Grateful for any suggestions at all :)

Giles

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