Re: Suggestion regarding replies on this list

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Antony Stone #49047 Agreed - if the person with the problem has explained clearly enough how to cause it, and the responder knows they're doing the same thing, it can be helpful to point out that something else about the machine or the software configuration must be the culprit, and the user is actually doing the right things. Antony. toggle quoted messageShow quoted text On Friday 12 October 2018 at 18:37:41, Brian Vogel wrote: Amen, Antony!! Not just here, but on any venue where computers and software are being discussed. I will, however, say that I do believe that sometimes, "I'm not having that problem," replies are entirely appropriate when the problem is not being experienced when taking exactly the same steps as someone has documented. There are many times when something idiosyncratic about an individual's computer or software installation is giving them an issue when they're doing everything as they should but things aren't behaving as they should. Knowing that others cannot reproduce when doing the same thing is a valuable piece of diagnostic information. -- Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134 -- Tinned food was developed for the British Navy in 1813. The tin opener was not invented until 1858. Please reply to the list; please don't CC me.
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