Hi

Shutting down wouldive done it then starting the computer back up.

In the previous email there were some sections which said if you hear unknown or pane in  all browsers. Basically what would happen there if nvda would not read any thing in any of the browsers either by single letter navigation keys or even tabbing in other words the browser was unuseable. You would also down in the running applications  area hear unknown even though there were icons there. You would also notice it would not speak out the context menu etc.

I know before the tool I typed in the section  to register the files under the command prompt rea and it fixed the problem.

the tool came out later.

If you are hearing unknow now and again it could be it just does not know what it is or just slow page loading?

Gene nz

On 20/11/2018 9:52 AM, Annette Moore wrote:

When you run that tool, are you supposed to shut down or restart? I ran it the other day and for the most part it's working better, but I'm still hearing "Unknown" from time to time. I shut down completely and then rebooted. Should I have restarted instead? Thanks!

Annette

On 11/19/2018 12:28 PM, hurrikennyandopo ... wrote:

Hi

The tool should of fixed the problem. After you used it did you shut down the computer properly or just restart?

Before the tool was made I used the following to fix it on my windows 10 64 bit machine.

It basically said if you are having these problems and tells you what to do. it must be done to the letter.

Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane” check for the following symptoms:
•
In all of your browsers, or the Mozilla Thunderbird email client, no matter what you do, you still hear “unknown” or “pane”.
•
In the browser, email client and other menus you notice you cannot get into your menus, or you are unable to use the quick navigation keys
•
When you have been told the page is loaded and notice strange behaviour
•
Mozilla Thunderbird saying unknown while you try to navigate it
•
Your applications key does not work with it being spoken out and other strange behaviour in Windows
•
The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above) NVDA might seem like it is still working properly but it may not be completely in Windows and other programmes.
You could try the following solution which will allow you to re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in “command prompt”. Once you have located command prompt, in the search results, press the Applications key to bring up the context menu. Arrow down to select “run as administrator” and press the Enter key. This will take you to a command prompt window. This will not be spoken out. You may need sighted assistance for this.
Type in the following command
for %x in (c:\windows\system32\*.dll) do regsvr32 /s %x
This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt + F4 key. You should notice now where NVDA was saying “unknown” as in some examples given, NVDA should now read the icons in the running applications area of Windows, speak the content of the webpage and menus, and also in Mozilla Thunderbird and other places in Windows including the Windows applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows unregistering some of the files needed by NVDA - the following tool section in NVDA will get you out of trouble. To access this tool press the NVDA key + letter N while NVDA is running. Arrow down to the tools menu. A submenu will come up. Arrow down to the menu called Run COM Registration Fixing tool... then press the Enter key.  It should register the files needed by NVDA.

Gene nz

On 20/11/2018 6:42 AM, Tejas Bendre wrote:

I am useing windows 10 64 bit home single language.
and i not uninstoal any softwear.
I also try nvda_snapshot_alpha-16247,fbae6b0b portebel verjun.
one more thing nvda also not reding contest menu.
 and this is happen only with NVDA.


On 11/19/18, hurrikennyandopo ... <hurrikennyandopo@...> wrote:

Hi


could i ask what the last bit of software was that was uninstalled and then
you noticed it happening?


By the way are you running a 32 or 64 bit operating system and which
version?


I was wondering if maybe it might of been the mathshtml add on that might of
caused it or when you uninstalled say office?


Gene nz


On 16/11/2018 2:06 AM, Tejas Bendre wrote:

I try this.
but not get sukcess.

On 11/15/18, hurrikennyandopo ...
<hurrikennyandopo@...><mailto:hurrikennyandopo@...> wrote:


Hi


have a look under the tools section in NVDA and look for a menu called Run
COM Registration Fixing tool... then press the enter key on it. I can not
remember if there were steps after it but it should reset the files and i
think the computer also has to be rebooted as well.


If it fixes the problem you should be able to use the browser as you were
before it happened.


Some times it would also affect the running application on the task bar and
say unknown etc and do some other weird stuff.


There is no documentation for it in the user manual but I think there
should
be so people know what it is for.


Gene nz


On 15/11/2018 7:34 AM, Tejas Bendre wrote:

Hello guys,
facing big problem with NVDA.
I am using Dell laptop With Windows 10 1803.
NVDA latest 18.3.2 version.
Whenever I open any browser NVDA not read anything it's just saying
unknown and unknown.
so this is happen with NVDA only.
 I try JAWS but JAWS working fine.

Actually same problem i was face with 1703 version.
but afther update in 1803  laptop verks 2 3 days.
and now same problem i am faceing.
i tryed all browsers.
So can anyone help me.





--
[Image NVDA          certified expert]
Check out my website for NVDA tutorials and other blindness related
material
at http://www.accessibilitycentral.net Regardless of where you are in New
Zealand if you are near one of the APNK sites you can use a copy of the
NVDA
screen reader on one of their computers. To find out which locations (or
location) is near to you please visit
http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa
People's Network Kaharoa). To find an NVDA certified expert near you,
please
visit the following link https://certification.nvaccess.org/. The
certification page contains the official list of NVDA certified individuals
from around the world, who have sat and successfully passed the NVDA expert
exam.











--
[Image NVDA          certified expert]
Check out my website for NVDA tutorials and other blindness related material
at http://www.accessibilitycentral.net Regardless of where you are in New
Zealand if you are near one of the APNK sites you can use a copy of the NVDA
screen reader on one of their computers. To find out which locations (or
location) is near to you please visit
http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa
People's Network Kaharoa). To find an NVDA certified expert near you, please
visit the following link https://certification.nvaccess.org/. The
certification page contains the official list of NVDA certified individuals
from around the world, who have sat and successfully passed the NVDA expert
exam.

--

Check out my website for NVDA tutorials and other blindness related material at http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers. To find out which locations (or location) is near to you please visit http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.

--

Check out my website for NVDA tutorials and other blindness related material at http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers. To find out which locations (or location) is near to you please visit http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.