Problem installing latest update

Janet Brandly

Hello again Quentin,
Below is a copy of what the log viewer says.
INFO - __main__ (17:36:16.924):
Starting NVDA
INFO - core.main (17:36:17.285):
Config dir: C:\Users\Janet\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (17:36:17.285):
Loading config: C:\Users\Janet\AppData\Roaming\nvda\nvda.ini
INFO - core.main (17:36:17.332):
NVDA version 2018.4
INFO - core.main (17:36:17.332):
Using Windows version 10.0.17134 workstation
INFO - core.main (17:36:17.332):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (17:36:17.332):
Using comtypes version 1.1.3
INFO - core.main (17:36:17.332):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (17:36:18.848):
Loaded synthDriver oneCore
INFO - core.main (17:36:18.855):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (17:36:18.865):
Braille input initialized
INFO - braille.initialize (17:36:18.865):
Using liblouis version 3.7.0
INFO - braille.BrailleHandler.setDisplayByName (17:36:18.865):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (17:36:18.966):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (17:36:18.996):
UIAutomation: IUIAutomation5
INFO - core.main (17:36:19.979):
NVDA initialized
ERROR - gui.installerGui.doInstall (17:40:34.710):
Failed to execute installer
Traceback (most recent call last):
  File "gui\installerGui.pyo", line 32, in doInstall
  File "config\__init__.pyo", line 209, in execElevated
  File "shellapi.pyo", line 42, in ShellExecuteEx
WindowsError: [Error 1223] The operation was canceled by the user.
ERROR - gui.installerGui.doInstall (17:40:34.759):
Installation failed: [Error 1223] The operation was canceled by the user.

From: Quentin Christensen
Sent: Monday, December 17, 2018 3:41 PM
Subject: Re: [nvda] Problem installing latest update
Hi Janet,
We'll need a bit more information to help you.  One of the most common reasons is that when you run the installer, it brings up a User Account Control (UAC) dialog.  The dialog warns that the program wants to make changes to your PC and you must accept it to continue.  That's a standard Windows warning when you install any software, but occasionally it appears behind other windows.  If the program is installing (the progress bar is beeping) but you haven't answered that dialog yet, try using ALT+TAB to find it (if it doesn't appear on top of everything, it often appears at the back, as in the last window in the list when you ALT+TAB).  If you don't respond to it within about 20 seconds, it will close and the install will fail.
Kind regards
On Tue, Dec 18, 2018 at 6:42 AM Janet Brandly <jbrandly@...> wrote:
Hello all, especially NVDA Support,
I’m having a problem with the latest update. It seemed to download OK after I got the prompt, but it wouldn’t install. It asked me to review the log view which I did, but it doesn’t make any sense to me. I looked for the software in my download folder to install it manually, but it wasn’t there. Any help with this would be much appreciated.
Thank you,
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:

Twitter: @NVAccess

Join to automatically receive all group messages.