Re: Problem installing latest update



Hmmm, did you get any User Account Control prompt at all? Sometimes, attempting an install after logging out and back in resolves this and should give you a chance to say “Yes” when UAC screen spears.




From: <> On Behalf Of Janet Brandly
Sent: Monday, December 17, 2018 4:55 PM
Subject: [nvda] Problem installing latest update


Hello again Quentin,


Below is a copy of what the log viewer says.




INFO - __main__ (17:36:16.924):

Starting NVDA

INFO - core.main (17:36:17.285):

Config dir: C:\Users\Janet\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (17:36:17.285):

Loading config: C:\Users\Janet\AppData\Roaming\nvda\nvda.ini

INFO - core.main (17:36:17.332):

NVDA version 2018.4

INFO - core.main (17:36:17.332):

Using Windows version 10.0.17134 workstation

INFO - core.main (17:36:17.332):

Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)]

INFO - core.main (17:36:17.332):

Using comtypes version 1.1.3

INFO - core.main (17:36:17.332):

Using configobj version 5.1.0 with validate version 1.0.1

INFO - synthDriverHandler.setSynth (17:36:18.848):

Loaded synthDriver oneCore

INFO - core.main (17:36:18.855):

Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5

INFO - brailleInput.initialize (17:36:18.865):

Braille input initialized

INFO - braille.initialize (17:36:18.865):

Using liblouis version 3.7.0

INFO - braille.BrailleHandler.setDisplayByName (17:36:18.865):

Loaded braille display driver noBraille, current display has 0 cells.

WARNING - core.main (17:36:18.966):

Java Access Bridge not available

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (17:36:18.996):

UIAutomation: IUIAutomation5

INFO - core.main (17:36:19.979):

NVDA initialized

ERROR - gui.installerGui.doInstall (17:40:34.710):

Failed to execute installer

Traceback (most recent call last):

  File "gui\installerGui.pyo", line 32, in doInstall

  File "config\__init__.pyo", line 209, in execElevated

  File "shellapi.pyo", line 42, in ShellExecuteEx

WindowsError: [Error 1223] The operation was canceled by the user.

ERROR - gui.installerGui.doInstall (17:40:34.759):

Installation failed: [Error 1223] The operation was canceled by the user.


From: Quentin Christensen

Sent: Monday, December 17, 2018 3:41 PM

Subject: Re: [nvda] Problem installing latest update


Hi Janet,


We'll need a bit more information to help you.  One of the most common reasons is that when you run the installer, it brings up a User Account Control (UAC) dialog.  The dialog warns that the program wants to make changes to your PC and you must accept it to continue.  That's a standard Windows warning when you install any software, but occasionally it appears behind other windows.  If the program is installing (the progress bar is beeping) but you haven't answered that dialog yet, try using ALT+TAB to find it (if it doesn't appear on top of everything, it often appears at the back, as in the last window in the list when you ALT+TAB).  If you don't respond to it within about 20 seconds, it will close and the install will fail.


Kind regards




On Tue, Dec 18, 2018 at 6:42 AM Janet Brandly <jbrandly@...> wrote:

Hello all, especially NVDA Support,


I’m having a problem with the latest update. It seemed to download OK after I got the prompt, but it wouldn’t install. It asked me to review the log view which I did, but it doesn’t make any sense to me. I looked for the software in my download folder to install it manually, but it wasn’t there. Any help with this would be much appreciated.


Thank you,






Quentin Christensen
Training and Support Manager


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Twitter: @NVAccess

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