Re: Problem installing latest update
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Hi, Hmmm, did you get any User Account Control prompt at all? Sometimes, attempting an install after logging out and back in resolves this and should give you a chance to say “Yes” when UAC screen spears. Cheers, Joseph
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Janet Brandly
Sent: Monday, December 17, 2018 4:55 PM To: nvda@nvda.groups.io Subject: [nvda] Problem installing latest update
Hello again Quentin,
Below is a copy of what the log viewer says.
Janet
INFO - __main__ (17:36:16.924): Starting NVDA INFO - core.main (17:36:17.285): Config dir: C:\Users\Janet\AppData\Roaming\nvda INFO - config.ConfigManager._loadConfig (17:36:17.285): Loading config: C:\Users\Janet\AppData\Roaming\nvda\nvda.ini INFO - core.main (17:36:17.332): NVDA version 2018.4 INFO - core.main (17:36:17.332): Using Windows version 10.0.17134 workstation INFO - core.main (17:36:17.332): Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)] INFO - core.main (17:36:17.332): Using comtypes version 1.1.3 INFO - core.main (17:36:17.332): Using configobj version 5.1.0 with validate version 1.0.1 INFO - synthDriverHandler.setSynth (17:36:18.848): Loaded synthDriver oneCore INFO - core.main (17:36:18.855): Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 INFO - brailleInput.initialize (17:36:18.865): Braille input initialized INFO - braille.initialize (17:36:18.865): Using liblouis version 3.7.0 INFO - braille.BrailleHandler.setDisplayByName (17:36:18.865): Loaded braille display driver noBraille, current display has 0 cells. WARNING - core.main (17:36:18.966): Java Access Bridge not available INFO - _UIAHandler.UIAHandler.MTAThreadFunc (17:36:18.996): UIAutomation: IUIAutomation5 INFO - core.main (17:36:19.979): NVDA initialized ERROR - gui.installerGui.doInstall (17:40:34.710): Failed to execute installer Traceback (most recent call last): File "gui\installerGui.pyo", line 32, in doInstall File "config\__init__.pyo", line 209, in execElevated File "shellapi.pyo", line 42, in ShellExecuteEx WindowsError: [Error 1223] The operation was canceled by the user. ERROR - gui.installerGui.doInstall (17:40:34.759): Installation failed: [Error 1223] The operation was canceled by the user.
From: Quentin Christensen Sent: Monday, December 17, 2018 3:41 PM Subject: Re: [nvda] Problem installing latest update
Hi Janet,
We'll need a bit more information to help you. One of the most common reasons is that when you run the installer, it brings up a User Account Control (UAC) dialog. The dialog warns that the program wants to make changes to your PC and you must accept it to continue. That's a standard Windows warning when you install any software, but occasionally it appears behind other windows. If the program is installing (the progress bar is beeping) but you haven't answered that dialog yet, try using ALT+TAB to find it (if it doesn't appear on top of everything, it often appears at the back, as in the last window in the list when you ALT+TAB). If you don't respond to it within about 20 seconds, it will close and the install will fail.
Kind regards
Quentin.
On Tue, Dec 18, 2018 at 6:42 AM Janet Brandly <jbrandly@...> wrote:
-- Quentin Christensen
Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/
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