Re: Problem installing latest update

Travis Siegel <tsiegel@...>

For what it's worth, I had to answer alt-y to the security dialog twice. I don't know if it's because it didn't take the first time, or if it jut needed two yes responses, but I suspect it's the first option, because I've had that issue before. I can't see much, but I can tell when the security screen comes up, because it's dark, and the rest of my screens are very light, so when it comes, I hit alt-y, and away it goes, but perhaps I hit alt-y too early, so had to do it again, but that was the only trouble I had installing NVDA 2018.4. It was a bit slow at first, until I closed VLC, after that, it rturned to normal response times. Don't know if it's a result of it just being VLC, or if it was a result of my having had that particular copy of VLC open for nearly a week on this machine, and it was just being a resource hot at that point, but regardless of the reason, it behaved normally after I closed it, so there itis for what it's worth. I haven't tried reopening VLC just yet, as I'm not ready to continue reading that particular book.

On Tue, 18 Dec 2018, Quentin Christensen wrote:

Hi Janet,
As Joseph asked, did you get the UAC dialog asking if you want to allow the
program to make changes to your PC?  If you aren't seeing the UAC dialog, or
aren't responding to it, that would generate a log like the one you
included.  See Joseph's message for a workaround.
Kind regards
On Tue, Dec 18, 2018 at 12:00 PM Joseph Lee <>


Hmmm, did you get any User Account Control prompt at all?
Sometimes, attempting an install after logging out and back in
resolves this and should give you a chance to say “Yes” when UAC
screen spears.




From: <> On Behalf Of
Janet Brandly
Sent: Monday, December 17, 2018 4:55 PM
Subject: [nvda] Problem installing latest update
Hello again Quentin,
Below is a copy of what the log viewer says.
INFO - __main__ (17:36:16.924):
Starting NVDA
INFO - core.main (17:36:17.285):
Config dir: C:\Users\Janet\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (17:36:17.285):
Loading config: C:\Users\Janet\AppData\Roaming\nvda\nvda.ini
INFO - core.main (17:36:17.332):
NVDA version 2018.4
INFO - core.main (17:36:17.332):
Using Windows version 10.0.17134 workstation
INFO - core.main (17:36:17.332):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (17:36:17.332):
Using comtypes version 1.1.3
INFO - core.main (17:36:17.332):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (17:36:18.848):
Loaded synthDriver oneCore
INFO - core.main (17:36:18.855):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (17:36:18.865):
Braille input initialized
INFO - braille.initialize (17:36:18.865):
Using liblouis version 3.7.0
INFO - braille.BrailleHandler.setDisplayByName (17:36:18.865):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (17:36:18.966):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (17:36:18.996):
UIAutomation: IUIAutomation5
INFO - core.main (17:36:19.979):
NVDA initialized
ERROR - gui.installerGui.doInstall (17:40:34.710):
Failed to execute installer
Traceback (most recent call last):
  File "gui\installerGui.pyo", line 32, in doInstall
  File "config\__init__.pyo", line 209, in execElevated
  File "shellapi.pyo", line 42, in ShellExecuteEx
WindowsError: [Error 1223] The operation was canceled by the user.
ERROR - gui.installerGui.doInstall (17:40:34.759):
Installation failed: [Error 1223] The operation was canceled by the
From: Quentin Christensen
Sent: Monday, December 17, 2018 3:41 PM
Subject: Re: [nvda] Problem installing latest update
Hi Janet,
We'll need a bit more information to help you.  One of the most common
reasons is that when you run the installer, it brings up a User
Account Control (UAC) dialog.  The dialog warns that the program wants
to make changes to your PC and you must accept it to continue.  That's
a standard Windows warning when you install any software, but
occasionally it appears behind other windows.  If the program is
installing (the progress bar is beeping) but you haven't answered that
dialog yet, try using ALT+TAB to find it (if it doesn't appear on top
of everything, it often appears at the back, as in the last window in
the list when you ALT+TAB).  If you don't respond to it within about
20 seconds, it will close and the install will fail.
Kind regards
On Tue, Dec 18, 2018 at 6:42 AM Janet Brandly <>

Hello all, especially NVDA Support,
I’m having a problem with the latest update. It seemed to
download OK after I got the prompt, but it wouldn’t install. It
asked me to review the log view which I did, but it doesn’t make
any sense to me. I looked for the software in my download folder
to install it manually, but it wasn’t there. Any help with this
would be much appreciated.
Thank you,
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification now available: 
Twitter: @NVAccess
Quentin Christensen
Training and Support Manager
Official NVDA Training modules and expert certification
now available: 
Twitter: @NVAccess 

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