Problem installing update

Janet Brandly

Hello all,
Thanks for your feedback so far in helping me to solve this problem. I am running Windows 10. I do not get any sound indication of the screen asking me to allow the program to make changes to my system. I get the dialog telling me to wait while the setup is being prepared. Then I hear beeping for a few minutes. During that time I alt-tab numerous times to make sure I’m not missing the screen. Pretty much immediately after the beeping stops, I get what I’d describe as a “clang” sound and a message telling me tht the installation has failed and advising me to check the log bview.
Hopefully this provides some further clarification.

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