Re: I can't find where in nvda I can check for add on updates


Sarah k Alawami
 

Sounds like fun. Were you and the team able to trace the cause of this so that it does not happen toother people some how?

On 20 Dec 2018, at 19:27, Joseph Lee wrote:

Hi all,

The problem was traced to incomplete add-on install – somehow, add-on manifest is missing for some add-ons Molly installed. Fixing this will require manually removing the affected add-ons via File Explorer and reinstalling the affected packages.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of molly the blind tech lover
Sent: Thursday, December 20, 2018 6:39 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Hi. Add on updater is showing up in the manage add ons dialogue. Shall I send the log to the email address that is listed with the add on updater?  

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Joseph Lee
Sent: Thursday, December 20, 2018 9:34 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Hi,

No, don’t reinstall NvDA just yet, as I’d like to see what the log says. Also, just to really make sure, is Add-on Updater showing up in add-ons manager (NvDA Menu/Tools/Manage add-ons)?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of molly the blind tech lover
Sent: Thursday, December 20, 2018 6:19 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Hi.

The add on updater is not one of the categories in the nvda settings. I checked. I’ll try to send you the log. Just, wondering, if I perhaps reinstalled nvda, could that possibly fix things? For whatever reason this problem only occurs on one of my machines… the one I currently am so annoyed at right now.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Joseph Lee
Sent: Thursday, December 20, 2018 9:07 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Hi Molly and others,

Okay, let’s go over one thing at a time:

Add-on Updater problem: another way to find out if the add-on is working is:

  1. Go to NvDA menu/Preferences/Settings.
  2. See if Add-on Updater is one of the categories.

If Add-on Updater is one of the categories, then I’d like to know what’s up. If not, I also would like to know what’s going on.

NVDA log: typically, when people talk about NVDA log, it refers to a text file where NVDA records information as it runs. The fastest way to open this “file” is pressing NVDA+F1.

Add-on issues and logs: whenever an issue with an add-on shows up, unless if it’s an issue I know exactly what’s going on, I always ask people to restart with add-ons disabled. Then once the problem is confirmed, I sometimes ask people to restart with add-ons enabled and ask folks to send the log to developers (me included). Typically, if an add-on that provides visible user interface services (adding items to NVDA menu and its submenus) is installed but that interface doesn’t show up (such as Add-on Updater in your case), I always ask people to send the log to developers for analysis. As Add-on Updater is my add-on, I’d like to request just that – please send the entire log to me in private (press NVDA+F1, copy everything, and paste it as an email to me privately).

About Windows Insider Program: testing new features is not really the top reason for existence of Windows Insider Program; rather, the program is meant to gather feedback from testers before features ship to the rest of the world. This is the reason why Microsoft reminds people every week (or almost every week) that Insider Preview builds are not stable, and features can come and go without notice.

Molly, you’re not alone in stating that you became a Windows Insider because you’re excited about trying out new goodies here and there; you’re not the first, nor will be the last person to go through this phase (trust me, I heard similar stories in the last four years – I became a Windows Insider shortly after it was first announced in September 2014). But as beta software (or rather, an operating system going through constant flux), trying out new things has its drawbacks too, namely unstable releases from time to time. Specifically, if you have signed up to receive at least one build a week (fast and skip ahead rings, which I think is what you’ve done), you’re bound to encounter issues frequently, hence you’re encouraged to submit feedback as early as possible. If you want stability but still want to remain a Windows Insider, I recommend either going with slow ring, or opt into release preview ring (the former will give you builds known to be more stable than fast ring; the latter will not upgrade you to the next big update until it is nearly ready for the public). If you want strict stability and can’t afford to lose productivity (in other words, feel uncomfortable with living on the edge now), then perhaps Windows Insider Program might not be right for you.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of molly the blind tech lover
Sent: Thursday, December 20, 2018 5:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Well I joined the insider program because I wanted to check out new windows features before they are released. It was great at first. But then I received one unstable build after another. I even had to do  a system restore because windows failed to load properly. I’m going to opt out of the insider program right now. I can’t deal with all these problems and honestly, I don’t have time to test beta software. What was I thinking?  

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Gene
Sent: Thursday, December 20, 2018 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Why did you decide to be in the insider program?  That is asking for bugs and problems and is intended for those who want to test unreleased versions of Windows for problems.  It is something like beta testing but I'm not sure if the code you are testing is even considered beta yet.

 

Gene

----- Original Message -----

Sent: Thursday, December 20, 2018 6:18 PM

Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

Well I’m starting to really dislike this laptop lately. Life was a lot less complicated when it worked properly.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Governor staten
Sent: Thursday, December 20, 2018 7:01 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] I can't find where in nvda I can check for add on updates

 

NVDA key+n, t for tools, then press a twice. You then press enter. That will definitely do the trick.

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of molly the blind tech lover
Sent: Thursday, December 20, 2018 5:26 PM
To: nvda@nvda.groups.io
Subject: [nvda] I can't find where in nvda I can check for add on updates

 

Hey guys, Molly here again.

So I have the add on updater installed on my pc. Where do I go to check for add on updates? Thanks.

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