Re: a situation with NVDA 2018.4 and windows 7


Bill Sallander
 

Hello Joseph:

Here is a copy of the requested log file.

Hope this helps.

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Thursday, January 3, 2019 10:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

 

Hello,

That’s new to me. Can you pass the following message to your client:

Hi,

I’m Joseph, one of the volunteer developers of NVDA. I heard that you’re seeing an odd command line window when NVDA starts.

May I get a debug log from your computer please? To do so, press NVDA+Q, then from Exit NVDA dialog, select the last option (restart with debug logging enabled). Then once NVDA restarts, please move system focus to the command line window and press NVDA+F1 to present the log viewer. Then copy everything from log viewer window and paste it as a private email to me so I can diagnose this.

Thanks.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Bill Sallander
Sent: Thursday, January 3, 2019 7:26 AM
To: nvda@nvda.groups.io
Subject: [nvda] a situation with NVDA 2018.4 and windows 7

 

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?

 

Bill Sallander

Assistive Technology Instructor

Center For The visually Impaired

1187 Dunn Avenue

Daytona Beach, Florida 32114

bsallander@...

(386)253-8879 Ext. 109

 

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