Re: NVDA say all command not working.


Gene
 

But first, check the keyboard layout.
 
Gene

----- Original Message -----
Sent: Wednesday, January 09, 2019 8:14 PM
Subject: Re: [nvda] NVDA say all command not working.

Hi Gene

Thank you for your time and suggestion, I will contact the client and try this suggestion. I am familiar with the process of restarting with addons disabled.

 

Many thanks

Eric Hofman

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, 10 January 2019 12:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA say all command not working.

 

Try running it with all add-ons disabled.  Do you know how to restart NVdA with all add-ons disabled?  that should be tried before reverting to factory defaults. I'll discuss that in another message if necessary.

 

Gene

----- Original Message ----- 

 

From: Eric Hofman

Sent: Wednesday, January 09, 2019 5:49 PM

Subject: [nvda] NVDA say all command not working.

 

Hi All

I have a client who is using the latest version of NVDA on a Windows 10 Laptop with Office 2016.

The client is reasonably proficient with using NVDA and reports that when attempting to use the “SAY ALL” ( INSERT+DOWN ARROW ) in word, Outlook, notepad various other programs, that the command fails to read to the end of the Page or Document from the currently focused point. The client states it will usually read to the end of the line, sentence, or paragraph and that repeating the command will prompt NVDA to continue reading but again not to the end as expected.

 

This issue is reported to me as having been occurring for approximately 4 to 6 weeks, So has survived several system reboots. I have ensured via phone that the client is using the latest version and currently there are no updates available for the client.

 

I have been unable to reproduce this issue on a test system or my work system with the latest version or the previous versions of NVDA. Reset to factory defaults would be the next obvious step but I would like to know if this is a known issue or if there is some way of resolving this without a reset to defaults.

 

Any advice or assistance is greatly appreciated.

 

Regards

Eric Hofman

 

 

 

Eric Hofman
AT Helpdesk Support Officer
Commercial & National Services
Vision Australia
373 Old Cleveland Road Coorparoo QLD 4151

T: +617 3727 2230 (I: 701230)
E: Eric.Hofman@...
www.visionaustralia.org

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