In the %temp% folder you should have the last two logs - nvda.log and nvda-old.log.  You can get to the %temp% folder in Windows 10 by opening File Explorer with WINDOWS+E, then press ALT+D to move to the address bar and type %temp% (percent sign, the word t e m p then the percent sign again, no spaces) and press enter.

How do I get it? I can send it no problem.

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen
Sent: Tuesday, February 5, 2019 4:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] trouble closing NVDA

 

Actually Sam, do you have a copy of your log from the crash please?

 

On Wed, Feb 6, 2019 at 10:50 AM Quentin Christensen <quentin@...> wrote:

Thanks Sam, that does help.  Whether it is the same issue Lou is having, we'll see, but at least I can add that bit of info to the issue we already know about.

 

Quentin.

 

On Wed, Feb 6, 2019 at 10:49 AM Sam Bushman <libertyroundtable@...> wrote:

I just tested. When it's on my computer crashed. With it off all is fine. Hope this helps.
Sam


-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Lou Kolb
Sent: Tuesday, February 5, 2019 4:30 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] trouble closing NVDA

If I recall, speech viewer is a way to show on the screen what the synth is speaking and, no, I don't use it. But I'll certainly check to make sure it hasn't been inadvertently turned on. I do know I've installed several updates with no change in this behavior. I used to run Vocalizer on this machine with no issues. I can't recall whether it started before or after I started using eloquence. Lou

On 2/5/19, Sam Bushman <libertyroundtable@...> wrote:
> I have Version: 2018.4.1
>
> I am using eloquence paid version – I have the speech viewer off and
> don’t have these issues.
>
>
>
>
>
> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin
> Christensen
> Sent: Tuesday, February 5, 2019 4:18 PM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] trouble closing NVDA
>
>
>
> Ok, if you bought Eloquence from the AT Guys it will certainly be the
> legitimate version.  The latest version of NVDA is 2018.4.1.  We
> recommend being on the latest version generally, but I'm not
> specifically aware of any issues relating to this.
>
>
>
> Ok, I just had another look through our issues, and I did find one
> sounding very similar to yours, but the user was using Vocalizer
> rather than eloquence (though they come in the same bundle, so it
> could be related), and specifically, they had the speech viewer open.
> In that case, closing the speech viewer stopped NVDA crashing.  Do you use speech viewer?
>
>
>
>
>
>
>
> On Tue, Feb 5, 2019 at 11:56 PM Lou Kolb <loukolb@...
> <mailto:loukolb@...> > wrote:
>
> Quentin,
> I believe I'm running 2018.3.2 on that system , and I only update when
> prompted to. Eloquence was bought from the AT guys, so should be
> legitimate. As I mentioned, I won't be at that location until
> Saturday, but I'll copy and send you the log then. FYI, I work at a
> radio station here in Pennsylvania and the computer I'm running NVDA
> on is used for accessing the net and recording and playing audio.
> However, I have plans to try it on the computer that actually runs the
> station, and a problem like this would be absolutely unacceptable on
> that system. Thanks, again for all the help and suggestions. Lou
>
>
>
> On 2/5/19, Brian's Mail list account via Groups.Io
> <bglists=blueyonder.co.uk@groups.io
> <mailto:blueyonder.co.uk@groups.io> >
> wrote:
>> Well that depends on which version you have. the hacked one or the
>> legal one, but normally it does not seem either way to stop nvda
>> closing, its usually strange behaviour generally or just locking up
>> with the dodgy version.
>>
>> Another thought sprang into my mind. Could another user have done a
>> system restore on the machine?
>>  That can certainly cause all manner of confusion. The restarting of
>> nvda being one of them!
>>  Brian
>>
>> bglists@... <mailto:bglists@...> Sent via
>> blueyonder.
>> Please address personal E-mail to:-
>> briang1@... <mailto:briang1@...> , putting
>> 'Brian Gaff'
>> in the display name field.
>> ----- Original Message -----
>> From: "Lou Kolb" <loukolb@... <mailto:loukolb@...> >
>> To: <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >
>> Sent: Tuesday, February 05, 2019 1:46 AM
>> Subject: Re: [nvda] trouble closing NVDA
>>
>>
>>> By the way, the only add-on I'm aware of using is the Elloquence
>>> cynth, but I think I had that problem before I installed it. And,
>>> I'm not certain that that is an add-on anyway. Lou
>>>
>>> On 2/4/19, Quentin Christensen <quentin@...
>>> <mailto:quentin@...> > wrote:
>>>> Thanks Lou!
>>>>
>>>> Gene,  While such a setting might be useful in this particular
>>>> case, in most cases, where the crash is unexpected, it's not
>>>> necessarily when the user is trying to exit NVDA, and in that case,
>>>> restarting is a good thing.
>>>> In a case like this, I'd really like to get to the bottom of why it
>>>> is crashing and ideally fix the underlying cause.  If it happens
>>>> for multiple users, even more so.
>>>>
>>>>
>>>>
>>>> On Tue, Feb 5, 2019 at 11:41 AM Lou Kolb <loukolb@...
>>>> <mailto:loukolb@...> > wrote:
>>>>
>>>>> Quentin,
>>>>>
>>>>> I won't be working again until Saturday, but I'll have a look at the
>>>>> log then and send it to you, as well. Many thanks. Lou
>>>>>
>>>>> On 2/4/19, Quentin Christensen <quentin@...
>>>>> <mailto:quentin@...> > wrote:
>>>>> > Sorry Lou, I should have specified that :)
>>>>> >
>>>>> > If you have NVDA running, you can open the log either from NVDA's
>>>>> > tools
>>>>> > menu (NVDA+n, then T, the ENTER to view log, or by pressing
>>>>> > NVDA+F1).
>>>>> You
>>>>> > can also find it in the %temp% directory (both the current nvda.log
>>>>> > and
>>>>> the
>>>>> > previous nvda-old.log files are kept).  More info on log files is at
>>>>> > :
>>>>> > https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
>>>>> >
>>>>> > Regards
>>>>> >
>>>>> > Quentin.
>>>>> >
>>>>> > On Tue, Feb 5, 2019 at 10:55 AM Lou Kolb <loukolb@...
>>>>> > <mailto:loukolb@...> > wrote:
>>>>> >
>>>>> >> Thanks, all, for the very helpful information. I'll certainly try
>>>>> >> those line commands. I should mention that I generally use Jaws as
>>>>> >> my
>>>>> >> primary screen reader, mainly because I've used it for nearly 20
>>>>> >> years. But I find I'm using NVDA more often now, especially in
>>>>> >> situations where I don't want to get tangled in their licensing. In
>>>>> >> fact, I do find that NVDA works better in some cases
>>>>> >> Quentin, where do I find the NVDA log? Lou.
>>>>> >>
>>>>> >> On 2/4/19, Quentin Christensen <quentin@...
>>>>> >> <mailto:quentin@...> > wrote:
>>>>> >> > You can also quit NVDA with another comand-line switch - again
>>>>> >> > press
>>>>> >> > WINDOWS+R, then type:
>>>>> >> >
>>>>> >> > nvda -q
>>>>> >> >
>>>>> >> > and press ENTER.  I would be interested in trying to work out
>>>>> >> > what
>>>>> >> > is
>>>>> >> > causing the problem in any case.
>>>>> >> >
>>>>> >> > Kind regards
>>>>> >> >
>>>>> >> > Quentin.
>>>>> >> >
>>>>> >> > On Tue, Feb 5, 2019 at 9:36 AM Tony Malykh
>>>>> >> > <anton.malykh@... <mailto:anton.malykh@...> >
>>>>> >> wrote:
>>>>> >> >
>>>>> >> >> As a workaround, you can kill NVDA by typing this command:
>>>>> >> >>
>>>>> >> >> taskkill /f /im NVDA.exe
>>>>> >> >>
>>>>> >> >> In Administrator command prompt.
>>>>> >> >>
>>>>> >> >>
>>>>> >> >> On 2/4/2019 11:23 AM, Lou Kolb wrote:
>>>>> >> >> > I'm using NVDA on 2 computers, a Windows 10 laptop at home and
>>>>> >> >> > a
>>>>> >> >> > Windows 10 desktop at work. At home, I have no problems. At
>>>>> >> >> > work,
>>>>> >> >> > however, NVDA will not close properly. I hit insert+q and I
>>>>> >> >> > get
>>>>> >> >> > the
>>>>> >> >> > Windows error sound and then the startup sound for NVDA and it
>>>>> >> >> > continues to run. The only way I've found to close it is to
>>>>> >> >> > restart
>>>>> >> >> > the computer. It's a shared machine, so I don't have NVDA set
>>>>> >> >> > to
>>>>> >> >> > start
>>>>> >> >> > on boot-up. Has anyone else experienced this? Is there any
>>>>> >> >> > known
>>>>> fix
>>>>> >> >> > for it? Thanks. Lou
>>>>> >> >> >
>>>>> >> >> >
>>>>> >> >> >
>>>>> >> >>
>>>>> >> >>
>>>>> >> >>
>>>>> >> >>
>>>>> >> >
>>>>> >> > --
>>>>> >> > Quentin Christensen
>>>>> >> > Training and Support Manager
>>>>> >> >
>>>>> >> > Official NVDA Training modules and expert certification now
>>>>> >> > available:
>>>>> >> > http://www.nvaccess.org/shop/
>>>>> >> >
>>>>> >> > www.nvaccess.org <http://www.nvaccess.org>
>>>>> >> > Facebook: http://www.facebook.com/NVAccess
>>>>> >> > Twitter: @NVAccess
>>>>> >> >
>>>>> >> >
>>>>> >> >
>>>>> >> >
>>>>> >>
>>>>> >>
>>>>> >>
>>>>> >>
>>>>> >
>>>>> > --
>>>>> > Quentin Christensen
>>>>> > Training and Support Manager
>>>>> >
>>>>> > Official NVDA Training modules and expert certification now
>>>>> > available:
>>>>> > http://www.nvaccess.org/shop/
>>>>> >
>>>>> > www.nvaccess.org <http://www.nvaccess.org>
>>>>> > Facebook: http://www.facebook.com/NVAccess
>>>>> > Twitter: @NVAccess
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Quentin Christensen
>>>> Training and Support Manager
>>>>
>>>> Official NVDA Training modules and expert certification now available:
>>>> http://www.nvaccess.org/shop/
>>>>
>>>> www.nvaccess.org <http://www.nvaccess.org>
>>>> Facebook: http://www.facebook.com/NVAccess
>>>> Twitter: @NVAccess
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>
>>
>>
>>
>>
>
>
>
>
>
>
>
>
>
> --
>
> Quentin Christensen
> Training and Support Manager
>
>
>
> Official NVDA Training modules and expert certification now available:
> <http://www.nvaccess.org/shop/> http://www.nvaccess.org/shop/
>
>
>
>  <http://www.nvaccess.org/> www.nvaccess.org
>
> Facebook:  <http://www.facebook.com/NVAccess>
> http://www.facebook.com/NVAccess
> Twitter: @NVAccess
>
>
>
>
>
>
>

 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 

 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess