Please find them both attached. Thanks, Sam
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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen Sent: Tuesday, February 5, 2019 5:10 PM To: nvda@nvda.groups.io Subject: Re: [nvda] trouble closing NVDA In the %temp% folder you should have the last two logs - nvda.log and nvda-old.log. You can get to the %temp% folder in Windows 10 by opening File Explorer with WINDOWS+E, then press ALT+D to move to the address bar and type %temp% (percent sign, the word t e m p then the percent sign again, no spaces) and press enter. Thanks heaps for helping with this. How do I get it? I can send it no problem. From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen Sent: Tuesday, February 5, 2019 4:52 PM To: nvda@nvda.groups.io Subject: Re: [nvda] trouble closing NVDA Actually Sam, do you have a copy of your log from the crash please? On Wed, Feb 6, 2019 at 10:50 AM Quentin Christensen <quentin@...> wrote: Thanks Sam, that does help. Whether it is the same issue Lou is having, we'll see, but at least I can add that bit of info to the issue we already know about. I just tested. When it's on my computer crashed. With it off all is fine. Hope this helps. Sam
-----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Lou Kolb Sent: Tuesday, February 5, 2019 4:30 PM To: nvda@nvda.groups.io Subject: Re: [nvda] trouble closing NVDA
If I recall, speech viewer is a way to show on the screen what the synth is speaking and, no, I don't use it. But I'll certainly check to make sure it hasn't been inadvertently turned on. I do know I've installed several updates with no change in this behavior. I used to run Vocalizer on this machine with no issues. I can't recall whether it started before or after I started using eloquence. Lou
On 2/5/19, Sam Bushman <libertyroundtable@...> wrote: > I have Version: 2018.4.1 > > I am using eloquence paid version – I have the speech viewer off and > don’t have these issues. > > > > > > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin > Christensen > Sent: Tuesday, February 5, 2019 4:18 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] trouble closing NVDA > > > > Ok, if you bought Eloquence from the AT Guys it will certainly be the > legitimate version. The latest version of NVDA is 2018.4.1. We > recommend being on the latest version generally, but I'm not > specifically aware of any issues relating to this. > > > > Ok, I just had another look through our issues, and I did find one > sounding very similar to yours, but the user was using Vocalizer > rather than eloquence (though they come in the same bundle, so it > could be related), and specifically, they had the speech viewer open. > In that case, closing the speech viewer stopped NVDA crashing. Do you use speech viewer? > > > > > > > > On Tue, Feb 5, 2019 at 11:56 PM Lou Kolb <loukolb@... > <mailto:loukolb@...> > wrote: > > Quentin, > I believe I'm running 2018.3.2 on that system , and I only update when > prompted to. Eloquence was bought from the AT guys, so should be > legitimate. As I mentioned, I won't be at that location until > Saturday, but I'll copy and send you the log then. FYI, I work at a > radio station here in Pennsylvania and the computer I'm running NVDA > on is used for accessing the net and recording and playing audio. > However, I have plans to try it on the computer that actually runs the > station, and a problem like this would be absolutely unacceptable on > that system. Thanks, again for all the help and suggestions. Lou > > > > On 2/5/19, Brian's Mail list account via Groups.Io > <bglists=blueyonder.co.uk@groups.io > <mailto:blueyonder.co.uk@groups.io> > > wrote: >> Well that depends on which version you have. the hacked one or the >> legal one, but normally it does not seem either way to stop nvda >> closing, its usually strange behaviour generally or just locking up >> with the dodgy version. >> >> Another thought sprang into my mind. Could another user have done a >> system restore on the machine? >> That can certainly cause all manner of confusion. The restarting of >> nvda being one of them! >> Brian >> >> bglists@... <mailto:bglists@...> Sent via >> blueyonder. >> Please address personal E-mail to:- >> briang1@... <mailto:briang1@...> , putting >> 'Brian Gaff' >> in the display name field. >> ----- Original Message ----- >> From: "Lou Kolb" <loukolb@... <mailto:loukolb@...> > >> To: <nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> > >> Sent: Tuesday, February 05, 2019 1:46 AM >> Subject: Re: [nvda] trouble closing NVDA >> >> >>> By the way, the only add-on I'm aware of using is the Elloquence >>> cynth, but I think I had that problem before I installed it. And, >>> I'm not certain that that is an add-on anyway. Lou >>> >>> On 2/4/19, Quentin Christensen <quentin@... >>> <mailto:quentin@...> > wrote: >>>> Thanks Lou! >>>> >>>> Gene, While such a setting might be useful in this particular >>>> case, in most cases, where the crash is unexpected, it's not >>>> necessarily when the user is trying to exit NVDA, and in that case, >>>> restarting is a good thing. >>>> In a case like this, I'd really like to get to the bottom of why it >>>> is crashing and ideally fix the underlying cause. If it happens >>>> for multiple users, even more so. >>>> >>>> >>>> >>>> On Tue, Feb 5, 2019 at 11:41 AM Lou Kolb <loukolb@... >>>> <mailto:loukolb@...> > wrote: >>>> >>>>> Quentin, >>>>> >>>>> I won't be working again until Saturday, but I'll have a look at the >>>>> log then and send it to you, as well. Many thanks. Lou >>>>> >>>>> On 2/4/19, Quentin Christensen <quentin@... >>>>> <mailto:quentin@...> > wrote: >>>>> > Sorry Lou, I should have specified that :) >>>>> > >>>>> > If you have NVDA running, you can open the log either from NVDA's >>>>> > tools >>>>> > menu (NVDA+n, then T, the ENTER to view log, or by pressing >>>>> > NVDA+F1). >>>>> You >>>>> > can also find it in the %temp% directory (both the current nvda.log >>>>> > and >>>>> the >>>>> > previous nvda-old.log files are kept). More info on log files is at >>>>> > : >>>>> > https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps >>>>> > >>>>> > Regards >>>>> > >>>>> > Quentin. >>>>> > >>>>> > On Tue, Feb 5, 2019 at 10:55 AM Lou Kolb <loukolb@... >>>>> > <mailto:loukolb@...> > wrote: >>>>> > >>>>> >> Thanks, all, for the very helpful information. I'll certainly try >>>>> >> those line commands. I should mention that I generally use Jaws as >>>>> >> my >>>>> >> primary screen reader, mainly because I've used it for nearly 20 >>>>> >> years. But I find I'm using NVDA more often now, especially in >>>>> >> situations where I don't want to get tangled in their licensing. In >>>>> >> fact, I do find that NVDA works better in some cases >>>>> >> Quentin, where do I find the NVDA log? Lou. >>>>> >> >>>>> >> On 2/4/19, Quentin Christensen <quentin@... >>>>> >> <mailto:quentin@...> > wrote: >>>>> >> > You can also quit NVDA with another comand-line switch - again >>>>> >> > press >>>>> >> > WINDOWS+R, then type: >>>>> >> > >>>>> >> > nvda -q >>>>> >> > >>>>> >> > and press ENTER. I would be interested in trying to work out >>>>> >> > what >>>>> >> > is >>>>> >> > causing the problem in any case. >>>>> >> > >>>>> >> > Kind regards >>>>> >> > >>>>> >> > Quentin. >>>>> >> > >>>>> >> > On Tue, Feb 5, 2019 at 9:36 AM Tony Malykh >>>>> >> > <anton.malykh@... <mailto:anton.malykh@...> > >>>>> >> wrote: >>>>> >> > >>>>> >> >> As a workaround, you can kill NVDA by typing this command: >>>>> >> >> >>>>> >> >> taskkill /f /im NVDA.exe >>>>> >> >> >>>>> >> >> In Administrator command prompt. >>>>> >> >> >>>>> >> >> >>>>> >> >> On 2/4/2019 11:23 AM, Lou Kolb wrote: >>>>> >> >> > I'm using NVDA on 2 computers, a Windows 10 laptop at home and >>>>> >> >> > a >>>>> >> >> > Windows 10 desktop at work. At home, I have no problems. At >>>>> >> >> > work, >>>>> >> >> > however, NVDA will not close properly. I hit insert+q and I >>>>> >> >> > get >>>>> >> >> > the >>>>> >> >> > Windows error sound and then the startup sound for NVDA and it >>>>> >> >> > continues to run. The only way I've found to close it is to >>>>> >> >> > restart >>>>> >> >> > the computer. It's a shared machine, so I don't have NVDA set >>>>> >> >> > to >>>>> >> >> > start >>>>> >> >> > on boot-up. Has anyone else experienced this? Is there any >>>>> >> >> > known >>>>> fix >>>>> >> >> > for it? Thanks. Lou >>>>> >> >> > >>>>> >> >> > >>>>> >> >> > >>>>> >> >> >>>>> >> >> >>>>> >> >> >>>>> >> >> >>>>> >> > >>>>> >> > -- >>>>> >> > Quentin Christensen >>>>> >> > Training and Support Manager >>>>> >> > >>>>> >> > Official NVDA Training modules and expert certification now >>>>> >> > available: >>>>> >> > http://www.nvaccess.org/shop/ >>>>> >> > >>>>> >> > www.nvaccess.org <http://www.nvaccess.org> >>>>> >> > Facebook: http://www.facebook.com/NVAccess >>>>> >> > Twitter: @NVAccess >>>>> >> > >>>>> >> > >>>>> >> > >>>>> >> > >>>>> >> >>>>> >> >>>>> >> >>>>> >> >>>>> > >>>>> > -- >>>>> > Quentin Christensen >>>>> > Training and Support Manager >>>>> > >>>>> > Official NVDA Training modules and expert certification now >>>>> > available: >>>>> > http://www.nvaccess.org/shop/ >>>>> > >>>>> > www.nvaccess.org <http://www.nvaccess.org> >>>>> > Facebook: http://www.facebook.com/NVAccess >>>>> > Twitter: @NVAccess >>>>> > >>>>> > >>>>> > >>>>> > >>>>> >>>>> >>>>> >>>>> >>>> >>>> -- >>>> Quentin Christensen >>>> Training and Support Manager >>>> >>>> Official NVDA Training modules and expert certification now available: >>>> http://www.nvaccess.org/shop/ >>>> >>>> www.nvaccess.org <http://www.nvaccess.org> >>>> Facebook: http://www.facebook.com/NVAccess >>>> Twitter: @NVAccess >>>> >>>> >>>> >>>> >>> >>> >>> >> >> >> >> >> > > > > > > > > > > -- > > Quentin Christensen > Training and Support Manager > > > > Official NVDA Training modules and expert certification now available: > <http://www.nvaccess.org/shop/> http://www.nvaccess.org/shop/ > > > > <http://www.nvaccess.org/> www.nvaccess.org > > Facebook: <http://www.facebook.com/NVAccess> > http://www.facebook.com/NVAccess > Twitter: @NVAccess > > > > > > >
-- Quentin Christensen Training and Support Manager
-- Quentin Christensen Training and Support Manager
-- Quentin Christensen Training and Support Manager
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