Re: Sending Logs
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It looks like that is the log from after you restarted NVDA? At least, it appears to only show the standard startup entries. In the %temp% folder, there should be an "nvda-old.log" file which is the log file from the previous time NVDA was run. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for more information.
Re the file being in use, it sounds like Word might have crashed and when you went to open the file again, Word didn't realise it wasn't still open from previously. This is likely because the temporary file that Word created while it was open are still present. If you open Word to a blank document, it will often present the recovery pane to show you all the versions of documents it knows about which were open it crashed. Recover / save any you want to keep then discard any others and you should be able to open those documents again.
Because of all that, it sounds like the problem may be with Word, moreso than NVDA. There was an issue a year or so ago with a particular build of Office and NVDA that caused crashes from memory, but I'd need to go back and check. It was certainly before NVDA 2018.4.1 which you were using when you made that log, but which version of Ofice are you using?
The other thing to try, if you can reliably recreate the issue (eg every time you open that document, or perform some other action). If you could do it without NVDA running (even with Narrator running etc), and find out whether the freeze in Word still happens that would narrow down whether it is related to NVDA at all.
Particularly if you think it is an issue with Office, there is a "repair" feature in Office you can try. I'm using Office 365 on Windows 10, so it may be different in other versions, but if you open the start menu and type "add or remove programs" and go into that, you can then select "Microsoft Office" and choose "Modify". It gives you the option to quick repair office or online repair. It notes that quick repair fixes most things without needing to go online, where Online repair fixes all things (that's a big claim) but takes longer and you should try that if quick repair didn't fix your issue.
On Wed, Mar 27, 2019 at 2:31 AM Abbie Taylor <abbietaylor945@...> wrote:
Training and Support Manager
Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/