Re: NVDA and file explorer

Quentin Christensen

When NVDA goes silent, does it work anywhere else?  EG if you then open Word does it read there?

Are you running any add-ons?  If so, if you restart NVDA with add-ons disabled (press NVDA+q then down arrow to restart with add-ons disabled and press ENTER) does that make a difference?

Finally, a copy of your log would hopefully shed some light on what is going on.  If you could send me a copy of your log I can have a look - since you have to unload NVDA (and either restart or use Jaws), you will find the log in the %temp% folder, either as nvda.log if you have not restarted NVDA since it happened, or nvda-old.log if you have restarted NVDA.  Email to me at info@... (alternatively you can open the log in notepad and copy the contents in a reply to the list here - you just can't attach files to emails to the list).

Kind regards


On Thu, Jun 6, 2019 at 6:07 AM Don H <lmddh50@...> wrote:
Running latest released version of NVDA on a Win 10 1903 system. Having
a issue where on what seems to be a random thing where NVDA will not
read anything in file explorer.  So if I open my downloads folder, my
documents folder and such I can not arrow down through the list of files
and folders.  If this silence happens I can unload NVDA and start Jaws
2019 and it reads fine. Unload Jaws and reload NVDA and problem still
exists.  A system restart will resolve the problem until it randomly
happens again.

Any help would be appreciated.

Quentin Christensen
Training and Support Manager

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