Re: Outlook Bug When Scrolling Through Messages

kelby carlson
 

No, I don't think Avast has ever been on the computer. Also, Outlook does not display the "waiting for Outlook" dialogue, nor does it freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While overall they were extremely unhelpful, we did figure out that precisely the same issue occurs when using Outlook with Narrator on that particular computer. This leads me to believe it is some setting in Outlook or on the computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...> wrote:

It looks like this issue:  https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...> wrote:
Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 94, in main
  File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
  File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
  File "comtypes\__init__.pyo", line 1247, in GetActiveObject
  File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address 58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
> There is information on log files at:
> https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
>
> One way, if it's an issue that you can replicate without then needing to
> reboot or something afterwards - replicate the issue, then press NVDA+F1 to
> open the log.  Press CONTROL+A to select all, then CONTROL+C to copy,
> create an email to me (or the list) with details of the issue and how to
> replicate, then press CONTROL+V to paste.
>
> Kind regards
>
> Quentin.
>
> On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
> wrote:
>
>> Yes, I believe so.
>>
>> On 8/7/19, George Bell <george@...> wrote:
>> > Are both systems running the same version of Windows 10?  The current
>> > version is 1903, but there have been updates to even that version
>> recently.
>> >
>> > George
>> >
>> > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
>> carlson
>> > Sent: 07 August 2019 14:31
>> > To: nvda@nvda.groups.io
>> > Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
>> >
>> > I don't believe the ad-ons are any different on my laptop than my
>> desktop.
>> >
>> > I also have a home laptop with the latest NVDA, WIndows 10, and
>> > Outlook,
>> > which does not have this problem. This leads me to believe it must have
>> to
>> > do with the specific computer, though I can't imagine what the problem
>> is.
>> > They are both Lenovo brand.
>> >
>> >
>> >
>> >
>> >
>>
>>
>> --
>> Kelby Carlson
>>
>>
>>
>>
>
> --
> Quentin Christensen
> Training and Support Manager
>
> NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
> now
> available!
>
> Web: www.nvaccess.org
> Training: https://www.nvaccess.org/shop/
> Certification: https://certification.nvaccess.org/
> User group: https://nvda.groups.io/g/nvda
> Facebook: http://www.facebook.com/NVAccess
> Twitter: @NVAccess <https://twitter.com/NVAccess>
>
>
>
>


--
Kelby Carlson





--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

Join nvda@nvda.groups.io to automatically receive all group messages.