It's a work computer so unfortunately I can't. But I may ask my work to do that.
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On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@elra-consulting.de> wrote: Did you try to uninstall and re-install the Office suite?
-----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson Sent: Montag, 26. August 2019 18:26 To: nvda@nvda.groups.io Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
I've continued to try everything I can think of to solve this issue. I can somewhat get around it with object navigation, but it's still very inconvenient. As I said, it is clearly something unique to this computer (ad not even to Outlook 2016) but I can't for the life of me figure out what it could be.
On 8/14/19, kelby carlson via Groups.Io <kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work computer and they refused to give me steps to try verbally. Like I said, I was very unimpressed with their service.
On 8/13/19, Quentin Christensen <quentin@nvaccess.org> wrote:
Ah that definitely seems to point to an issue with Outlook to affect both NVDA and narrator. Are Microsoft going to follow it up?
On Tue, Aug 13, 2019 at 11:44 PM kelby carlson <kelbycarlson@gmail.com> wrote:
No, I don't think Avast has ever been on the computer. Also, Outlook does not display the "waiting for Outlook" dialogue, nor does it freeze. It just doesn't read in the message list.
I spoke with the Microsoft Disability Answer Desk yesterday. While overall they were extremely unhelpful, we did figure out that precisely the same issue occurs when using Outlook with Narrator on that particular computer. This leads me to believe it is some setting in Outlook or on the computer that is causing the issue, rather than something in NVDA.
On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@nvaccess.org> wrote:
It looks like this issue: https://github.com/nvaccess/nvda/issues/9991
I think we've looked at most of the other issues, but have you ever had Avast on the computer in question?
Quentin.
On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@gmail.com> wrote:
Here is a log from when I tried this:
INFO - __main__ (08:16:59.197): Starting NVDA INFO - core.main (08:17:00.957): Config dir: C:\Users\kcarlson\AppData\Roaming\nvda INFO - config.ConfigManager._loadConfig (08:17:00.957): Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini INFO - core.main (08:17:01.259): NVDA version 2019.1.1 INFO - core.main (08:17:01.259): Using Windows version 10.0.17134 workstation INFO - core.main (08:17:01.259): Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)] INFO - core.main (08:17:01.259): Using comtypes version 1.1.3 INFO - core.main (08:17:01.259): Using configobj version 5.1.0 with validate version 1.0.1 INFO - synthDriverHandler.setSynth (08:17:03.446): Loaded synthDriver eloquence INFO - core.main (08:17:03.923): Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 INFO - brailleInput.initialize (08:17:03.928): Braille input initialized INFO - braille.initialize (08:17:03.938): Using liblouis version 3.8.0 INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940): Loaded braille display driver noBraille, current display has 0 cells. WARNING - core.main (08:17:04.042): Java Access Bridge not available INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065): UIAutomation: IUIAutomation5 INFO - core.main (08:17:05.334): NVDA initialized ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051): __main__.main: slave error Traceback (most recent call last): File "nvda_slave.pyw", line 94, in main File "comHelper.pyo", line 22, in _lresultFromGetActiveObject File "comtypes\client\__init__.pyo", line 180, in GetActiveObject File "comtypes\__init__.pyo", line 1247, in GetActiveObject File "_ctypes/callproc.c", line 950, in GetResult WindowsError: [Error -2147221021] Operation unavailable INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo (08:19:49.664): Developer info for navigator object: name: u'Flag Status Red Flag replied has attachment From mdjblattenberger@gmail.com, Subject Message from "RNP0026736F9330", Received Mon 5:25 PM, Size 3 MB, In Folder Archive,' role: ROLE_LISTITEM states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY isFocusable: True hasFocus: False Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70> Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class 'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class 'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class 'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>, <class 'baseObject.ScriptableObject'>, <class 'baseObject.AutoPropertyObject'>, <type 'object'>) description: '' location: RectLTWH(left=360, top=508, width=414, height=70) value: None appModule: <'outlook' (appName u'outlook', process ID 12096) at address 58fbdf0> appModule.productName: u'Microsoft Outlook' appModule.productVersion: u'16.0.4266.1001' TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'> windowHandle: 2560368 windowClassName: u'OutlookGrid' windowControlID: 4704 windowStyle: 1442840576 windowThreadID: 8524 windowText: u'Table View' displayText: u'' UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0> UIA automationID: UIA frameworkID: UIA runtimeID: (42, 2560368, 4, -236) UIA providerDescription: [pid:12096,providerId:0x0 Main(parent link):Unidentified Provider (unmanaged:OUTLOOK.EXE)] UIA className: LeafRow UIA patterns available: LegacyIAccessiblePattern, GridItemPattern, InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern
On 8/7/19, Quentin Christensen <quentin@nvaccess.org> wrote:
There is information on log files at: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
One way, if it's an issue that you can replicate without then needing to reboot or something afterwards - replicate the issue, then press NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to copy, create an email to me (or the list) with details of the issue and how to replicate, then press CONTROL+V to paste.
Kind regards
Quentin.
On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@gmail.com> wrote:
Yes, I believe so.
On 8/7/19, George Bell <george@techno-vision.co.uk> wrote:
Are both systems running the same version of Windows 10? The current version is 1903, but there have been updates to even that version recently.
George
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: 07 August 2019 14:31 To: nvda@nvda.groups.io Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
I don't believe the ad-ons are any different on my laptop than my desktop.
I also have a home laptop with the latest NVDA, WIndows 10, and Outlook, which does not have this problem. This leads me to believe it must
have
to
do with the specific computer, though I can't imagine what the problem
is.
They are both Lenovo brand.
-- Kelby Carlson
-- Quentin Christensen Training and Support Manager
NVDA 2019.2 RC 1 < https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now available!
Web: www.nvaccess.org Training: https://www.nvaccess.org/shop/ Certification: https://certification.nvaccess.org/ User group: https://nvda.groups.io/g/nvda Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess <https://twitter.com/NVAccess>
-- Kelby Carlson
-- Quentin Christensen Training and Support Manager
NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/> now available!
Web: www.nvaccess.org Training: https://www.nvaccess.org/shop/ Certification: https://certification.nvaccess.org/ User group: https://nvda.groups.io/g/nvda Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess <https://twitter.com/NVAccess>
-- Quentin Christensen Training and Support Manager
NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/> now available!
Web: www.nvaccess.org Training: https://www.nvaccess.org/shop/ Certification: https://certification.nvaccess.org/ User group: https://nvda.groups.io/g/nvda Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess <https://twitter.com/NVAccess>
-- Kelby Carlson
-- Kelby Carlson
-- Kelby Carlson
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