Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:

No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@nvaccess.org> wrote:

Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@gmail.com>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@nvaccess.org>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@gmail.com>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@gmail.com, Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@nvaccess.org> wrote:

There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press

NVDA+F1 to

open the log. Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@gmail.com>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@techno-vision.co.uk> wrote:

Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version

recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby

carlson

Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my

desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must

have

to

do with the specific computer, though I can't imagine what the

problem

is.

They are both Lenovo brand.

--
Kelby Carlson

--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <

https://www.nvaccess.org/post/nvda-2019-2rc1-released/>;

now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>;

--
Kelby Carlson

--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>;
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>;

--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>;
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>;

--
Kelby Carlson

--
Kelby Carlson