Re: NVDA, my sound card, and frustration
Robert Doc Wright godfearer
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Are you planning on adding Microsoft disability support to your trouble shooting options?
character is found in how you treat people who cannot do anything for you!
From: molly the blind tech lover
Sent: Friday, October 25, 2019 3:08 PM
Subject: Re: [nvda] NVDA, my sound card, and frustration
I have a surface go. I experienced this issue when it was new, but the sound would disappear entirely. Several software updates fixed this issue. However, it seems to be common with surface devices.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Phillip Gross
Okay so I can’t claim this is just a NVDA issue because it seems to be both a jaws and NVDA issue since they’re both installed on my computer and both provide similar results. I sent this to the Jaws list as well so hopefully someone will have something.
My computer is only a few months old, replacing another just like still under warranty that crashed, which was bought in early 2018 when it was new. It is a Surface Book Pro, running windows 10 pro, 8 gigs of ram, I don’t remember what sound card off the top of my head.
I have a set of Bose Comfort Bluetooth headphones which can either be plugged in or used Bluetooth but plugged in makes them sound a little better and lengthens the battery time on them. When I have them plugged after an hour or so my screen reader will quit speaking. I unplug them and my computer begins speaking through the speakers. I plug them back in and it’s like the computer doesn’t realize that they are there and continues speaking through the laptop speakers. I have ruled out the headphones being the issue by trying to plug another pair in. At this point I am either stuck moving to Bluetooth or restarting the computer to get it to speak through the headphones.
My guess is that it’s probably a hardware issue but has anyone ever experienced this with a screen reader and if so what was your solution?