Re: NVDA, my sound card, and frustration

Robert Doc Wright godfearer

Are you planning on adding Microsoft disability support to your trouble shooting options?



character is found in how you treat people who cannot do anything for you!                                                                       


From: molly the blind tech lover
Sent: Friday, October 25, 2019 3:08 PM
Subject: Re: [nvda] NVDA, my sound card, and frustration



I have a surface go. I experienced this issue when it was new, but the sound  would disappear entirely. Several software updates fixed this issue. However, it seems to be common with surface devices.


From: <> On Behalf Of Phillip Gross
Sent: Friday, October 25, 2019 4:49 PM
Subject: [nvda] NVDA, my sound card, and frustration


Okay so I can’t claim this is just a NVDA issue because it seems to be both a jaws and NVDA issue since they’re both installed on my computer and both provide similar results. I sent this to the Jaws list as well so hopefully someone will have something.


My computer is only a few months old, replacing another just like still under warranty that crashed, which was bought in early 2018 when it was new. It is a Surface Book Pro, running windows 10 pro, 8 gigs of ram, I don’t remember what sound card off the top of my head.


I have a set of Bose Comfort Bluetooth headphones which can either be plugged in or used Bluetooth but plugged in makes them sound a little better and lengthens the battery time on them. When I have them plugged after an hour or so my screen reader will quit speaking. I unplug them and my computer begins speaking through the speakers. I plug them back in and it’s like the computer doesn’t realize that they are there and continues speaking through the laptop speakers. I have ruled out the headphones being the issue by trying to plug another pair in. At this point I am either stuck moving to Bluetooth or restarting the computer to get it to speak through the headphones.


My guess is that it’s probably a hardware issue but has anyone ever experienced this with a screen reader and if so what was your solution?



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