Re: error in beta1 instalation

Quentin Christensen

Hi Alexandre,

The log should be in your %temp% folder, and should be called nvda.log for the most recent run (or the currently running version if NVDA is currently running), and nvda-old.log for the previous instance.

You can send it to me at info@...

Another thing to try is restarting the computer if you haven't since you uninstalled the old version (you actually didn't need to do that, you could have installed it over the top which would have updated your copy).  Also, if you have an anti-virus program running (aside from Windows Defender) try disabling it before installing NVDA.  Finally if you have controlled folder access enabled in Windows 10, try turning that off while installing NVDA (the installation still works, except it can't create a desktop shortcut).



On Wed, Dec 11, 2019 at 11:40 PM Alexandre Alves Toco <alexandretoco@...> wrote:

Hello there!

During the process, the instalation shows a message saying there is na error and restart the installation again.

I already removed the current nvda’s installation. But it didn’t work.

So I have 2 question:

  1. The installation program creates any log? If so, where is it?
  2. Where can I send it?



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Quentin Christensen
Training and Support Manager

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