Hi David,

That's a tricky one. A couple of things to try / check:

- Are you using any add-ons for Office which might be impacting performance
(EG OCR / grammar checking or other things). Try disabling those and see
if the problem persists.

- Does the issue still occur without NVDA running - possibly tricky to
assess without sighted help. I'm not sure which version of Windows you are
using, but on Windows 10 at least, you can run Narrator to check.

- Office has a "repair" feature which will check to see if anything is
corrupt or misbehaving and endeavour to fix it. It might be something is
not working properly in Office that this could fix.

- Does it only happen in Word, or does it happen in other Office programs?
EG the delay moving to the ribbon I would expect to be replicated across
Office in most cases.

- Try pressing NVDA+Q then down arrow to "Restart with add-ons disabled"
and press ENTER. If the problem goes away, it is likely an NVDA add-on you
are using - look for add-on updates and / or reenable your addons one at a
time and see when the problem comes back. That should identify the
culprit.

After all that, if you go to your NVDA settings - NVDA+control+g, set the
log level to "debug", recreate the issue in Word, then press NVDA+F1 to
open the log view, select all (CONTROL+A), copy (CONTROL+V) and then paste
in an email to me, I can see if anything obvious appears.

Regards

Quentin.

On Fri, Jan 10, 2020 at 3:20 AM David Mehler <dave.mehler@...> wrote:

Hello Quentin,

Thanks for your reply. I'll let you know if I find any issues.

I've got a word issue that i'd appreciate any suggestions on as it's
not suppose to be happening. Whenever I start word 2010 I think this
is pro, there's a five to seven second delay. Whenever I alt tab away
from word then back to word there's also a noticeable delay like maybe
about five seconds and during that time word won't read back what is
on the screen. Again whenever alt tabbing away from word and back to
it then activating the ribbon there's a noticeable five second delay
from the time I hit the alt key and the time I hear upper ribbon or
whatever section I'm in. The only thing I can think of is there's a
setting in word that's on and needs to be off any ideas what it might
be? My system specs the relevant ones are a 1TB 860Evo SSD, 32GB of
DDR3 ram, and an AMD FX-8120 8-core processor I shouldn't be
experiencing any lag yet I am. Oh word is also activated.

Any suggestions welcome.

Thanks.
Dave.


On 1/8/20, Quentin Christensen <quentin@...> wrote:

Hi David,

I wrote it using Office 365, but aimed for compatibility from Word 2010

and

later. If you do find something which is different in a particular

version

of Word, please do let me know.

Regards

Quentin.

On Thu, Jan 9, 2020 at 12:26 PM David Mehler <dave.mehler@...>

wrote:

Hello,

What versions of word are valid with the NVDA word training?

Thanks.
Dave.

--
Quentin Christensen
Training and Support Manager

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>

--
Quentin Christensen
Training and Support Manager

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>