Re: Donation Too nerve wracking

Gene
 

I doubt that that is generally true, based on my observation of discussions and comments on lists over a long time.  The message that started the thread was about actually filling out the form and that is what I and others concentrated on.  If implementation problems exist, they should be corrected, but I don't think that in general, when such discussions come up, implementation is the problem.  In this specific procedure, there may be such problems and it is important that they be pointed out, but almost always, when I see people discuss problems working with forms, it is either because it is actually inaccessible or unusable, or because those having problems don't know how to fill out forms effectively. 
 
Gene

----- Original Message -----
From: Jackie
Sent: Monday, February 10, 2020 3:34 PM
Subject: Re: [nvda] Donation Too nerve wracking

The problem is that too many, I think assume a lack of skill, when at
least part of the problem may indeed be due to implementation.

On 2/10/20, Gene <gsasner@...> wrote:
> You are talking about implementation.  You didn't comment on the process of
> filling out the actual fields of the form, which is what I was discussing.
> If implementation is poor, that should be addressed.
>
> Gene
> ----- Original Message -----
>
> From: Jackie
> Sent: Monday, February 10, 2020 3:09 PM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Donation Too nerve wracking
>
>
> Actually, the form IMO, is a little bit difficult to use, & I am a
> professional at this, both as a website hosting provider, designer,
> developer, & technician as well as a computer repair technician
> trained in computer forensics. So if you want to comment that it's a
> question of skill level in my case, then fire away, but... The problem
> is that once you pick a custom donation, go to paypal, & donate,
> you're not returned to a page w/a download link/button. What I do is
> just close everything out, go back to the check for updates page in
> the NVDA help menu, then skip the donation & download & install the
> update. But it is a little clunky, & I could see where some could find
> the whole process confusing. If nothing else, it takes far more time
> than it should.
>
> I also think that some folks would find an edit field as opposed to a
> spin edit field as a part of the fieldset for the custom donation
> radio button less confusing. I understand the number can just be
> edited, (or spun, according to operator preference), but that's not
> something everyone understands.
>
> On 2/10/20, Gene <gsasner@...> wrote:
>> Please consider the context and see what message is below the one you are
>> responding to.  the comment had nothing to do with your post.  it was
>> directed to another list member who made a comment about the form.
>>
>> In addition, it isn't a question of presenting skill challenges.  If
>> someone
>> has problems working with radio buttons, they will have problems on all
>> sorts of forms where they are used.
>>
>> There is nothing on the form that is exceptionally difficult.  In my
>> opinion, the answer is not to dumb down the form.  The answer is to
>> present
>> a link with instructions for those who don't know how to work with the
>> form.
>>  Doing everything for people leaves them unable to do anything.  Teaching
>> people increases confidence, increases their ability to do more, and will
>> help them in the future.  And that's why I sent a teaching message.
>>
>>
>> Gene
>> ----- Original Message -----
>>
>> From: David Griffith
>> Sent: Monday, February 10, 2020 2:27 PM
>> To: nvda@nvda.groups.io
>> Subject: Re: [nvda] Donation Too nerve wracking
>>
>>
>> I hesitated to make the first comment  as I knew it would attract
>> criticism
>> of the skill level of people encountering difficulties of this kind on
>> the
>> site.
>>
>>
>>
>> However for a final comment I would still say that presenting skill
>> challenges for people on a donation page seems an odd approach, even if
>> pointing this out draws some disparaging remarks  on skill levels of a
>> list
>> of this kind.
>>
>>
>>
>> I will hold on any further comment now.
>>
>> David Griffith
>>
>> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Tyler Spivey
>> Sent: 10 February 2020 18:35
>> To: nvda@nvda.groups.io
>> Subject: Re: [nvda] Donation Too nerve wracking
>>
>>
>>
>> That's simply because you don't understand how it works. Of course the
>> custom donation button is going to do that, because you left 200 in the
>> edit
>> box before it.
>>
>>
>>
>> On 2/10/2020 10:27 AM, Robert Kingett wrote:
>>
>>   Unfortunately, the one time custom donation button leads straight to
>> PayPal with a $200 default value. NV Access should fix that at some
>> point.
>> But the bit I said about the recurring donations still stands. After
>> adjusting the value via the keyboard, that gets entered into PayPal.
>>
>>
>>
>>
>>
>>
>
>
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