Re: Problem with NVDA while reading documents

Quentin Christensen
 

Hi Vaibhav,

Can you please give more information about what happened here.  I can't quite follow / replicate what you have done.  Firstly which program are you working in?  Initially I thought maybe Word, but SHIFT+TAB doesn't change documents in Word.  CONTROL+F6 will switch between open Word documents, or ALT+TAB will switch between open windows (from any program).

You can use SHIFT+TAB in File Explorer to move from the file list to the folder list, which you might do if you want to move to another folder of documents?

All of those things worked just fine in Windows 10 / Office 2016 / NVDA 2019.3 for me just now.

Also you said NVDA kept talking, what was it saying?

If you could email that information with a full copy of the log to info@... I can have a look for you.

Regards
Quentin.

On Thu, Feb 13, 2020 at 11:02 PM Vaibhav Bhandari <vaibhavbhandari2017@...> wrote:
Hi all,
I am using the latest version of NVDA. Today, I was reading and doing
work in some documents but when suddenly I switched my documents by
pressing shift+tab, my nvda crashed. It was not reading the document
and no matter what I pressed it did not stop speaking. After
restarting it, the problem occurred again. This time I restarted NVDA
in debug mode and got the following message during that problem:
DEBUG - IAccessibleHandler.accessibleObjectFromEvent (13:02:41.398) -
MainThread (4820):
oleacc.AccessibleObjectFromEvent with window 1311748, objectID 109 and
childID 0: [WinError -2147467259] Unspecified error
This problem is continuously happening though fortunately not so
frequently. Can someone help me with this?

--
Thanks/regards: Vaibhav Bhandari





--
Quentin Christensen
Training and Support Manager


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