Hi Kara,

I'm not sure why you get better results with one OCR than the other, but
someone asked recently about Komplete Kontrol and I found a few
resources for them which might help (I haven't used it myself so really
have very little idea):

Firstly, https://kk-access.com/ has information about the accessibility
mode and how to set it up.

I also found this page on Native Instruments' blog:
https://blog.native-instruments.com/designing-for-the-visually-impaired-and-how-its-changing-how-software-is-made/

Here is a YouTube video which might help:
https://www.youtube.com/watch?v=uHdDgwp4OTU

There is also an email group for support: komplete-kontrol
-access+subscribe@googlegroups.com

Regards

Quentin.

On Sun, Feb 23, 2020 at 9:09 AM Kara Goldfinch <kara.louise18@gmail.com>
wrote:

Hi everyone.

I use a Komplete audio 6 audio interface, which has an inaccessible
control panel that I can sort of use via OCR. However, for some
inexplicable reason, I get better results when using the legacy OCR
add-on
than I do with Windows 10's built-in engine.

I have the add-on installed in a portable copy of 2019.,2.1, but since
every other add-on I use is now supported under 2019.3.1, It seems
pointless keeping this around if I can get it sorted.

So I was wondering if any of you know why this might be. I have checked
my screen resolution and scaling; both are set to their recommended
values. The app also can't be maximised.

Windows 10's OCR engine works everywhere else. It's literally just this
one thing I need to use the legacy add-on for.

I'm using Windows 10 home Version 1909 (OS Build 18363.657).

Thanks in advance for any help.

Kara

--
Quentin Christensen
Training and Support Manager

NVDA 2019.3 rc2 now available for testing:
https://www.nvaccess.org/post/nvda-2019-3rc2-now-available-for-testing/

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