Re: NVDA Crashing while reading Word document


Cordelia Scharpf
 

I had this very same problem with Word documents some weeks ago. Now and then, I still run into such problems but cannot replicate a log.

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Tuesday, March 03, 2020 10:25 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Crashing while reading Word document

 

Thanks, Sarah,

 

I dont see any temp folder under NVDA menu.

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Sarah k Alawami
Sent: Tuesday, March 3, 2020 8:33 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Crashing while reading Word document

 

Go to the temp folder and look for I think nvda-old.log. You will ge ther ety typing %temp% in the run dialogue.

Take care

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On 3 Mar 2020, at 12:02, Cearbhall O'Meadhra wrote:

Hi, Quentin and team,

Apologies to you and to Sean for leaving the unrelated message attached in my previous email.

I am currently reading a straightforward Word document which involves some technical information and so I need to arrow back and forth to verify information. NVDA crashed a few times for no apparent reason. Then I found that when I used the "numpad 2" key to identify a character in the text, NVDA crashed. I had to restart NVDA each time. The document was not disturbed nor did I lose my position only NVDA seemed to suffer. When I restarted NVDA there was no longer an active log for the previous fault.

Question: Is there any way to trap the log after a crash?


All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

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