Re: NVDA Crashing while reading Word document

Quentin Christensen

NVDA keeps its log in the %temp% folder (you can usually get to that either by pressing WINDOWS+R, typing %temp% and pressing ENTER, or from Windows Explorer (WINDOWS+E) press F2 to get to the address bar, type %temp% and press ENTER).

The log for the currently running NVDA (or most recently run copy if NVDA isn't currently running) is nvda.log.  The log from the time before that is nvda-old.log.  So, if NVDA has crashed and you've restarted it, the log from that previous time when it crashed should be nvda-old.log.  Additionally, if NVDA has crashed, there should be a file called nvda_crash.dmp which has a lot of extra information we can use to work out exactly what happened.  If you send us all of those files we can have a look.  If you have a copy of the offending word document you are able to send us, that could be helpful too.

As usual, if you can recreate the issue with NVDA's log level set to "debug" and add-ons disabled, that really helps too.


On Wed, Mar 4, 2020 at 6:59 AM Cearbhall O'Meadhra <cearbhall.omeadhra@...> wrote:
        Hi, Quentin and team,
I am currently reading a straightforward Word document which involves some technical information and so I need to arrow back and forth to verify information. NVDA crashed a few times for no apparent reason. Then I found that when I used the "numpad 2" key to identify a character in the text, NVDA crashed. I had to restart NVDA each time. The document was not disturbed nor did I lose my position only NVDA seemed to suffer. When I restarted NVDA there was no longer an active log for the previous fault.

Question: Is there any way to trap the log after a crash?

All the best,


m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

-----Original Message-----
From: <> On Behalf Of Shaun Everiss
Sent: Tuesday, March 3, 2020 6:06 PM
Subject: [nvda] ccleaner new version

Hi all.

Well there is a new version out of ccleaner.

CCleaner hasn't had a new version in ages, however, the following things have been done.

1.  all those nice tweaks in the ccleaner.ini no longer function so you can't manually turn off healthcheck or updater or whatever it is called.

At first there is an announcement when you start.

Don't for any reason interact with it because you will then not be able to close ccleaner, just hit alt f4 and it will just do whatever.

2.  sadly the old options/ lets turn off healthcheck and only use custom cleaning button seems to be skipped over by nvda so I don't know, I may try with another reader and then see if that puts something in the ini file.

3.  healthcheck just like the previous quick clean is a great program, its just completely unusable by us.

They thankfully left custom clean alone, however this is probably it, if they in any way screw up custom clean, then I am going to have to completely abandon ccleaner because I just can't interact with it anymore.

I am seriously thinking about sending a recording to ccleaner support and all that because we can't even navigate these announcements or healthcheck itself, maybe have them set it so its not going to be active anymore or something.

If only we could choose the option that would be a different thing but we can't.

As of now, this ini file is still usefull for its intended purpose of custom cleaning adjustment so you don't have to interact with the inaccessible front panel but thats all.

For now if wanting to do something click either tools for custom clean before you do anything, do not hit anything else other than that.

Quentin Christensen
Training and Support Manager

Join to automatically receive all group messages.