NVDA Installation failed


Sandra Pilz
 

Hello,


I'm trying to install NVDA on a new machine running Windows 10 pro 1909.


I'm running  the installation file as administrator. I'm getting the message that installing NVDA has failed.


Please also see the log included below.


Does anyone know what the problem might be and how to solve it??


Thanks.


Cheers


Sandra


INFO - __main__ (13:56:46.002) - MainThread (10924):
Starting NVDA version 2019.3.1
INFO - core.main (13:56:46.082) - MainThread (10924):
Config dir: C:\Users\sandr\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (13:56:46.082) - MainThread (10924):
Loading config: C:\Users\sandr\AppData\Roaming\nvda\nvda.ini
INFO - core.main (13:56:46.122) - MainThread (10924):
Using Windows version 10.0.18363 workstation
INFO - core.main (13:56:46.122) - MainThread (10924):
Using Python version 3.7.5 (tags/v3.7.5:5c02a39a0b, Oct 14 2019, 23:09:19) [MSC v.1916 32 bit (Intel)]
INFO - core.main (13:56:46.122) - MainThread (10924):
Using comtypes version 1.1.7
INFO - core.main (13:56:46.122) - MainThread (10924):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (13:56:46.402) - MainThread (10924):
Loaded synthDriver oneCore
INFO - core.main (13:56:46.402) - MainThread (10924):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 with six version 1.12.0
INFO - brailleInput.initialize (13:56:46.407) - MainThread (10924):
Braille input initialized
INFO - braille.initialize (13:56:46.407) - MainThread (10924):
Using liblouis version 3.10.0
INFO - braille.initialize (13:56:46.407) - MainThread (10924):
Using pySerial version 3.4
INFO - braille.BrailleHandler.setDisplayByName (13:56:46.412) - MainThread (10924):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleDisplayDrivers.handyTech.BrailleDisplayDriver.__init__ (13:56:46.464) - braille._BgThread (11016):
Found Easy Braille connected via hid (\\?\hid#vid_1fe4&pid_0044#7&7f9a61d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030})
INFO - braille.BrailleHandler.setDisplayByName (13:56:46.472) - braille._BgThread (11016):
Loaded braille display driver handyTech, current display has 40 cells.
INFO - core.main (13:56:46.582) - MainThread (10924):
Java Access Bridge support initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (13:56:46.582) - _UIAHandler.UIAHandler.MTAThread (11020):
UIAutomation: IUIAutomation6
INFO - core.main (13:56:46.762) - MainThread (10924):
NVDA initialized
ERROR - RPC process 8756 (nvda_slave.exe) (13:57:05.773) - Dummy-1 (10840):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 47, in main
  File "installer.pyc", line 454, in install
  File "installer.pyc", line 261, in registerInstallation
  File "installer.pyc", line 58, in createShortcut
  File "comtypes\client\lazybind.pyc", line 218, in __setattr__
  File "comtypes\automation.pyc", line 729, in _invoke
_ctypes.COMError: (-2147352567, 'Ausnahmefehler aufgetreten.', (None, None, None, 0, None))
ERROR - gui.installerGui.doInstall (13:57:05.793) - MainThread (10924):
Installation failed: 1

Join nvda@nvda.groups.io to automatically receive all group messages.