Re: NVDA Installation failed


Sandra Pilz
 

Hi Felix,


Thanks for your help. Unfortunately setting the NVDA language to English didn't help. The failed installation not only faild to create the desktop shortcut, but also didn't create NVDA entries in the start menu. I installed NVDA 2019.1 first and then updated to 2019.3.1, that did the trick.


Best


Sandra

Am 04.03.2020 um 13:22 schrieb Felix G.:

Hello Sandra,
the installation failed because NVDA was unable to create its desktop
shortcut, for reasons I cannot begin to guess. I can think of two
options:
1. Install without creating a desktop shortcut, then create one manually.
2. Sometimes, switching the NVDA language to English before installing
fixes this problem. If you feel comfortable doing this, it may be the
cleaner option.
Hope this helps,
Felix

Am Mi., 4. März 2020 um 14:11 Uhr schrieb Sandra Pilz <sandra914481@gmail.com>:
Hello,


I'm trying to install NVDA on a new machine running Windows 10 pro 1909.


I'm running the installation file as administrator. I'm getting the message that installing NVDA has failed.


Please also see the log included below.


Does anyone know what the problem might be and how to solve it??


Thanks.


Cheers


Sandra


INFO - __main__ (13:56:46.002) - MainThread (10924):
Starting NVDA version 2019.3.1
INFO - core.main (13:56:46.082) - MainThread (10924):
Config dir: C:\Users\sandr\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (13:56:46.082) - MainThread (10924):
Loading config: C:\Users\sandr\AppData\Roaming\nvda\nvda.ini
INFO - core.main (13:56:46.122) - MainThread (10924):
Using Windows version 10.0.18363 workstation
INFO - core.main (13:56:46.122) - MainThread (10924):
Using Python version 3.7.5 (tags/v3.7.5:5c02a39a0b, Oct 14 2019, 23:09:19) [MSC v.1916 32 bit (Intel)]
INFO - core.main (13:56:46.122) - MainThread (10924):
Using comtypes version 1.1.7
INFO - core.main (13:56:46.122) - MainThread (10924):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (13:56:46.402) - MainThread (10924):
Loaded synthDriver oneCore
INFO - core.main (13:56:46.402) - MainThread (10924):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 with six version 1.12.0
INFO - brailleInput.initialize (13:56:46.407) - MainThread (10924):
Braille input initialized
INFO - braille.initialize (13:56:46.407) - MainThread (10924):
Using liblouis version 3.10.0
INFO - braille.initialize (13:56:46.407) - MainThread (10924):
Using pySerial version 3.4
INFO - braille.BrailleHandler.setDisplayByName (13:56:46.412) - MainThread (10924):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleDisplayDrivers.handyTech.BrailleDisplayDriver.__init__ (13:56:46.464) - braille._BgThread (11016):
Found Easy Braille connected via hid (\\?\hid#vid_1fe4&pid_0044#7&7f9a61d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030})
INFO - braille.BrailleHandler.setDisplayByName (13:56:46.472) - braille._BgThread (11016):
Loaded braille display driver handyTech, current display has 40 cells.
INFO - core.main (13:56:46.582) - MainThread (10924):
Java Access Bridge support initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (13:56:46.582) - _UIAHandler.UIAHandler.MTAThread (11020):
UIAutomation: IUIAutomation6
INFO - core.main (13:56:46.762) - MainThread (10924):
NVDA initialized
ERROR - RPC process 8756 (nvda_slave.exe) (13:57:05.773) - Dummy-1 (10840):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 47, in main
File "installer.pyc", line 454, in install
File "installer.pyc", line 261, in registerInstallation
File "installer.pyc", line 58, in createShortcut
File "comtypes\client\lazybind.pyc", line 218, in __setattr__
File "comtypes\automation.pyc", line 729, in _invoke
_ctypes.COMError: (-2147352567, 'Ausnahmefehler aufgetreten.', (None, None, None, 0, None))
ERROR - gui.installerGui.doInstall (13:57:05.793) - MainThread (10924):
Installation failed: 1


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