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Re: Serious issue with NVDA not reading menus and totally silent in Firefox and Chrome

Gene
 

That isn’t the starting point, though the add-on should be installed.  These are classic signs that certain dll files are not registered.  Run the dll registration tool in the tools menu..  If you don’t know how to find it, ask.
 
Gene

----- Original Message -----
Sent: Wednesday, March 18, 2020 6:25 AM
Subject: Re: [nvda] Serious issue with NVDA not reading menus and totally silent in Firefox and Chrome
 

Ollie, off-hand, does she have the windows  10 app essentials add-on installed - presuming she's using windows 10?

 

And, wouldn't expect it to behave that badly, but, that would be my starting point.


Jacob Kruger
Blind Biker
Skype: BlindZA
"...resistance is futile...but, acceptance is versatile..."
On 2020-03-18 12:53 PM, Mallard wrote:
Hello all,


A friend of mine recently bought a HP laptop.


She experiences some really weird behaviours with NVDA.


When the Start key is pressed, no menu is read.

But that can be bypassed by using the Start button on the bar.


The main issue is that both Firefox and Chrome aer unreadable, and I-ve never seen anything like that in my life.


I tried to help her via Teamviewer, as she lives in a different town, and I was shocked.


How is it possible that NVDA doesn-t read browsers like that_


I-m not a techie at all, so have no idea of what to do and how to help her.


she-s a teacher and, with the Covid/19 lockdown active here in Italy, she needs to teach online. Not easy under these conditions.


any help will be greatly appreciated.


Ciao,

Ollie




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