Re: Serious issue with NVDA not reading menus and totally silent in Firefox and Chrome


I’m sorry, but look at your message and please stop being defensive.  Your subject line says menus are not being read.  The only menu you spoke of is the start menu.  Yes, many people answered with suggestions for help, including me.  But the fact that the solution you report as working did work is proof that the problem was not acdcessibility settings in the browsers and that the menus in the browses were, I assume, being read. 
I didn’t write what I wrote to be negatively critical.  I wrote it to have you clarify the problem so you could follow the most likely path toward a resolution.  My question as to what the message meant was legitimate. 

----- Original Message -----
From: Mallard
Sent: Wednesday, March 18, 2020 12:20 PM
Subject: Re: [nvda] Serious issue with NVDA not reading menus and totally silent in Firefox and Chrome
I strongly suspect you either didn-t read the whole message, or you
simply didn-t understand it for your own reasons.

In fact, the message was very well understood and acted upon by a good
number of people, and eventually the problem was solved...

Thanks anyway.



On 18/03/2020 17:31, Gene wrote:
> The message is unclear.  The subject line refers to menus but the
> first part of the message talks about the start menu.  I strongly
> suspect that that is what is being referred to, not that menus are not
> read in Firefox and in Chrome.  If, in fact, menus aren’t being read
> in Chrome and Firefox, then Ron may be right about the accdcessibility
> settings, but I find it very unlikely that both browsers would have
> this setting be incorrect in the default installation and the user
> would be extremely unlikely to have changed them.  Therefore, without
> more information, I shall assume that the menus work in both browsers
> and that the start menu is the menu referred to in the subject line.
> Also, the description is that Firefox and Chrome are unreadable. 
> Nothing is said about menus.
> Gene
> ----- Original Message -----
> *From:* Sarah k Alawami <mailto:marrie12@...>
> *Sent:* Wednesday, March 18, 2020 10:36 AM
> *To:* <>
> *Subject:* Re: [nvda] Serious issue with NVDA not reading menus and
> totally silent in Firefox and Chrome
> Try a complete reinstall of NVDA. This might help. All nvda related
> folders will need to be removed. Also if she has any add ons try
> uninstalling those then on the full reinstall of nvda reinstall the
> add ons one at a time to see if they still have the issue.
> Sarah Alawami, owner of TFFP. . For more info go to our website.
> <>
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> On 18 Mar 2020, at 3:53, Mallard wrote:
>     Hello all,
>     A friend of mine recently bought a HP laptop.
>     She experiences some really weird behaviours with NVDA.
>     When the Start key is pressed, no menu is read.
>     But that can be bypassed by using the Start button on the bar.
>     The main issue is that both Firefox and Chrome aer unreadable, and
>     I-ve never seen anything like that in my life.
>     I tried to help her via Teamviewer, as she lives in a different
>     town, and I was shocked.
>     How is it possible that NVDA doesn-t read browsers like that_
>     I-m not a techie at all, so have no idea of what to do and how to
>     help her.
>     she-s a teacher and, with the Covid/19 lockdown active here in
>     Italy, she needs to teach online. Not easy under these conditions.
>     any help will be greatly appreciated.
>     Ciao,
>     Ollie

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