Re: Serious issue with NVDA not reading menus and totally silent in Firefox and Chrome


I-m not defensive. I asked a question, it was answered. You didn-t understand. That-s all.

As I said in my previous reply to you, minunderstandings are what makes us human.

Forget about it, please.

We have worse stuff to fight for and against at the moment than a subject line or whatever else.. At least we have here in Italy. Ifyou don-t, then you-re lucky, so thank God or whoever you believe in for it.



On 18/03/2020 19:00, Gene wrote:
I’m sorry, but look at your message and please stop being defensive.  Your subject line says menus are not being read.  The only menu you spoke of is the start menu.  Yes, many people answered with suggestions for help, including me.  But the fact that the solution you report as working did work is proof that the problem was not acdcessibility settings in the browsers and that the menus in the browses were, I assume, being read.
I didn’t write what I wrote to be negatively critical.  I wrote it to have you clarify the problem so you could follow the most likely path toward a resolution.  My question as to what the message meant was legitimate.
----- Original Message -----
*From:* Mallard <mailto:mallard@...>
*Sent:* Wednesday, March 18, 2020 12:20 PM
*To:* <>
*Subject:* Re: [nvda] Serious issue with NVDA not reading menus and totally silent in Firefox and Chrome
I strongly suspect you either didn-t read the whole message, or you
simply didn-t understand it for your own reasons.

In fact, the message was very well understood and acted upon by a good
number of people, and eventually the problem was solved...

Thanks anyway.



On 18/03/2020 17:31, Gene wrote:
The message is unclear.  The subject line refers to menus but the
first part of the message talks about the start menu. I strongly
suspect that that is what is being referred to, not that menus are not
read in Firefox and in Chrome.  If, in fact, menus aren’t being read
in Chrome and Firefox, then Ron may be right about the accdcessibility
settings, but I find it very unlikely that both browsers would have
this setting be incorrect in the default installation and the user
would be extremely unlikely to have changed them. Therefore, without
more information, I shall assume that the menus work in both browsers
and that the start menu is the menu referred to in the subject line.
Also, the description is that Firefox and Chrome are unreadable.
Nothing is said about menus.
----- Original Message -----
*From:* Sarah k Alawami <mailto:marrie12@...>
*Sent:* Wednesday, March 18, 2020 10:36 AM
*To:* <>
*Subject:* Re: [nvda] Serious issue with NVDA not reading menus and
totally silent in Firefox and Chrome

Try a complete reinstall of NVDA. This might help. All nvda related
folders will need to be removed. Also if she has any add ons try
uninstalling those then on the full reinstall of nvda reinstall the
add ons one at a time to see if they still have the issue.

Sarah Alawami, owner of TFFP. . For more info go to our website.

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On 18 Mar 2020, at 3:53, Mallard wrote:

     Hello all,

     A friend of mine recently bought a HP laptop.

     She experiences some really weird behaviours with NVDA.

     When the Start key is pressed, no menu is read.

     But that can be bypassed by using the Start button on the bar.

     The main issue is that both Firefox and Chrome aer unreadable, and
     I-ve never seen anything like that in my life.

     I tried to help her via Teamviewer, as she lives in a different
     town, and I was shocked.

     How is it possible that NVDA doesn-t read browsers like that_

     I-m not a techie at all, so have no idea of what to do and how to
     help her.

     she-s a teacher and, with the Covid/19 lockdown active here in
     Italy, she needs to teach online. Not easy under these conditions.

     any help will be greatly appreciated.



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