locked Re: Thunderbird talking way too much

David Goldfield


This may not be an NVDA problem specifically but I believe that the problem does not occur as frequently, if at all, with JAWS. This is not at all to suggest that NVDA is at all inferior but only that it's somehow intercepting these messages differently.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

On 4/9/2020 6:15 PM, Gene wrote:

but this isn’t an NVDA problem.  I suspect there is some way that speech is being forced, perhaps as in Chrome during downloads.  It would be interesting as a test to move away from the program window while something is changing such as when downloading messages to see if NVDA still speaks whatever speech is occuring in the window.  In Chrome when a file is downloading, speech is forced whether you are in the program window or not. 
----- Original Message -----
Sent: Thursday, April 09, 2020 2:53 PM
Subject: Re: [nvda] Thunderbird talking way too much
Hi Brian,

Your analysis is probably correct, but I am wondering just why the issue didn't exist in versions of Thunderbird earlier than 60.9.  Remember, before that time, the status line was visible, but screen readers: JAWS and NVDA didn't report all dynamic changes.  It was there and you could read it with the hotkey for status line. 

With the reintroduction of the status line, we now have this problem.  I wonder if NVDA programers can do something to change this--perhaps coming up with some sort of display silently and invoking reading with hotkey.

On 4/9/2020 10:38 AM, Brian Vogel wrote:
My guess is that the good folks at Thunderbird had gotten complaints that it was impossible to know, for instance, whether all new e-mail had completed downloading when you fired up T-bird at the start of the day, and decided to expose a lot more information presented on the status bar to the screen reader.

What they probably hadn't counted on is the fact that a screen reader will detect changes and read them as they're detected, and that's really, really irritating if you're reading your e-mail messages and status stuff just barges in while doing so.

If they have sighted folks doing testing for these new functions, it wouldn't surprise me if they just sat there when the status bar was really active watching to see that it was being reported correctly, never moving along like one normally would into reading messages.  And I can get that, as even though I have the status bar displayed, I virtually never look at it at all.  The occasional glance occurs, but I wouldn't really miss it at all if it weren't there by default.

It's well-nigh impossible for most of us who see to have any real idea of exactly how screen reader users typically approach using various pieces of software (and I include myself, though I do have at least some idea at this point).  And there will never be enough in-house actual screen reader users doing accessibility testing.  That's one of the reasons I push so hard to get folks who encounter accessibility issues to file bug/issue/trouble reports with the companies that produce the software.  You all are able to give a far more accurate description of what the software is doing that you don't want with the screen reader as well as what the preferred behavior would be.  Also, given your years of end-user experience, you're often in a far better position to know whether the issue you're having is with the screen reader or due to a change in the software you're using the screen reader to access, and that's often the key to getting to the root of the problem as well as the fix.


Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

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