Re: NVDA Systematic Crash


 

Hi,

The dmp file is a crash dump, which requires a debugger to parse what it is saying (as such, you cannot paste the contents of this file, otherwise it may become unreadable once a person with a debugger opens it as things can change while transmitting over the internet).

A few questions:

  • Which NVDA version is this?
  • Do you have any add-ons installed?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Vlad Dragomir
Sent: Monday, May 11, 2020 7:32 PM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Systematic Crash

 

Greetings,

 

I’ve recently switched laptops, and on this new one, NVDA crashes systematically at each restart, right at the beginning, after I type the pin on the lockscreen. Would any of our beloved experts be kind enough to assist me in, at least diagnosing, if not solving this?

 

A few more details: there are no errors in either nvda.Log or nvda-old.Log. On the other hand, there is a file in Temp named “nvda_crash.Dmp”, whose contents seems unreadable to humans, or at least non-specialists like me. Would it help if I pasted the contents of that file in an email here for someone able to decode it? Thank you very much in advance, grateful regards.

 

Vlad.

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