On Sat, Jun 6, 2020 at 11:51 AM, Cearbhall O'Meadhra wrote:

I think it would help to know what versions of your software you are using.

1. What version of Windows? You can get this by typing “Winver” in the start menu.
2. 2 What version of NVDA?
3. What version of Outlook?
4. What version of JAWS?

The following is not aimed at Jane, or any individual in particular, but not only "would it help," it's essential information.

It is not adequate when asking for technical support, on anything, to be vague about what's in use.  "The latest" is vague.  NVDA 2020.1, Windows 10 Version 1909 Build 18363.836, Outlook 2016, and the like is not.

There are times, and while they're not for every answer they're plenty frequent, where the ability of an assistant to offer the correct information hinges on knowing exactly what's being used.

So, dear members, it is definitely worth creating a small text file that includes your operating system and software versions so that you can copy and paste same into the beginning of topics when needed to establish the context precisely.  You can either offer it up front, or have it requested down the line, and some assistants won't request, they'll just move on.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019