Re: Problem with NVDA and single key navigation in Chrome
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Your suspicions are correct. It was definitely the Webroot SecureAnywhere software interfering with the installation of NBDA. Since I can’t disable the software as it is being managed remotely by my organization, I tried a brute force workaround just to test your hypothesis – fetched the installed copy from my personal computer and transferred both the main NVDA and the profile directory that resides in %appdata%\roaming to the work computer and low and behold, it worked perfectly. I could successfully start NVDA and use Chrome as normal.
Then I attempted to update it to the latest beta to see if a normal installation would actually work, but after the restart it stopped working again, so I suspect the antivirus blocks some files of being properly copied or accessed by NVDA. I will ask my IT department to allow me to disable the antivirus locally in order to rectify the situation in a more permanent way.
Thank you for the troubleshooting suggestions and for the safe mode with sound script – definitely useful to have it for exactly this type of situations.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Brian Vogel
Sent: Saturday, June 20, 2020 2:00 PM
Subject: Re: [nvda] Problem with NVDA and single key navigation in Chrome
I strongly suspect that this is some sort of weird interaction between something that came preinstalled on your machine, most likely security related, and Chrome and NVDA.
Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363
Science has become just another voice in the room; it has lost its platform. Now, you simply declare your own truth.
~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019