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You might need some sighted help to do the following.
This is off my website and it may depend on the version you are
using of nvda.
One part is for the older nvda and one for the newer nvda do not
enter those details only the lines below each one.
Do you know the nvda version?
The very last part was for the run com tool but if you have done
that and rebooted and it is still playing up look for your version
number of nvda.
The later one has fixed it also on later versions of windows .
hope it helps
Troubleshooting - NVDA says “unknown” or “pane” in all of your
browsers, Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or
“pane” check for the following symptoms:
In all of your browsers, or the Mozilla Thunderbird email client,
no matter what you do, you still hear “unknown” or “pane”.
In the browser, email client and other menus you notice you cannot
get into your menus, or you are unable to use the quick navigation
When you have been told the page is loaded and notice strange
Mozilla Thunderbird saying unknown while you try to navigate it
Your applications key does not work with it being spoken out and
other strange behaviour in Windows
The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed
above) NVDA might seem like it is still working properly but it
may not be completely in Windows and other programmes.
You could try the following solution which will allow you to
re-register your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box.
Type in “command prompt”. Once you have located command prompt, in
the search results, press the Applications key to bring up the
context menu. Arrow down to select “run as administrator” and
press the Enter key. This will take you to a command prompt
window. This will not be spoken out. You may need sighted
assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
Current NVDA 2019.3 onward
This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with
the Alt + F4 key. You should notice now where NVDA was saying
“unknown” as in some examples given, NVDA should now read the
icons in the running applications area of Windows, speak the
content of the webpage and menus, and also in Mozilla Thunderbird
and other places in Windows including the Windows applications
Run COM Registration Fixing tool
If you are getting any of the following problems below - with
Windows unregistering some of the files needed by NVDA - the
following tool section in NVDA will get you out of trouble. To
access this tool press the NVDA key + letter N while NVDA is
running. Arrow down to the tools menu. A submenu will come up.
Arrow down to the menu called Run COM Registration Fixing tool...
then press the Enter key. It should register the files needed by
On 8/07/2020 9:40 am, Cearbhall
Just as in 2018 under issue #33784 NVDA
instead of reading any content in Firefox and Chrome. It does
work in Edge. All latest version of windows 10, Firefox,
Google Chrome, Easy keys, and NVDA 2020.1.
The earlier issue seemed to relate to a
windows update but I don’t think there was an update
in this case today.
Can anyone point to a solution? This
problem began only about one week ago.
All the best,
m +353 (0)833323487 Ph:
_353 (0)1-2864623 e: cearbhall.omeadhra@...