Re: NVDA saying unknown again in browsers

Kenny Nead

Yes it is.

-----Original Message-----
From: [] On Behalf Of Cearbhall O'Meadhra
Sent: Thursday, July 9, 2020 9:05 AM
Subject: Re: [nvda] NVDA saying unknown again in browsers

Is that the latest one before 2004?

All the best,


m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

-----Original Message-----
From: <> On Behalf Of Kenny Nead
Sent: Thursday, July 9, 2020 1:23 PM
Subject: Re: [nvda] NVDA saying unknown again in browsers

But why not update to 1909?

-----Original Message-----
From: [] On Behalf Of Gene
Sent: Thursday, July 9, 2020 6:47 AM
Subject: Re: [nvda] NVDA saying unknown again in browsers

I've said in the past that I think people shouldn't install full updates for a time to see what problems may result. This appears to be one more example of why. My understanding is that you can still get security updates for quite awhile once a new full update comes out so why the hurry?

s-----Original Message-----
From: Cearbhall O'Meadhra
Sent: Thursday, July 09, 2020 6:33 AM
Subject: Re: [nvda] NVDA saying unknown again in browsers

Gene nz,

The problem exists on another computer where I am assisting someone to resolve their difficulty. My own PC is running fine. I have been in touch with the Microsoft Accessibility Help desk and it seems that there are some access issues with version 2004 of Windows 10. Would you advise me to install version 2004 or should I keep my current version which is:

Version 1903 (OS Build 18362.900)

All the best,


m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

From: <> On Behalf Of hurrikennyandopo ...
Sent: Wednesday, July 8, 2020 1:12 AM
Subject: Re: [nvda] NVDA saying unknown again in browsers


You might need some sighted help to do the following.

This is off my website and it may depend on the version you are using of nvda.

One part is for the older nvda and one for the newer nvda do not enter those
details only the lines below each one.

Do you know the nvda version?

The very last part was for the run com tool but if you have done that and
rebooted and it is still playing up look for your version number of nvda.

The later one has fixed it also on later versions of windows .

hope it helps

Troubleshooting - NVDA says “unknown” or “pane” in all of your browsers,
Mozilla Thunderbird email client and other places
If for some reason you have problems with NVDA saying “unknown” or “pane”
check for the following symptoms:

In all of your browsers, or the Mozilla Thunderbird email client, no matter
what you do, you still hear “unknown” or “pane”.

In the browser, email client and other menus you notice you cannot get into
your menus, or you are unable to use the quick navigation keys

When you have been told the page is loaded and notice strange behaviour

Mozilla Thunderbird saying unknown while you try to navigate it

Your applications key does not work with it being spoken out and other
strange behaviour in Windows

The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as discussed above)
NVDA might seem like it is still working properly but it may not be
completely in Windows and other programmes.
You could try the following solution which will allow you to re-register
your dll files in case they are causing the problem.
Press the Windows key then type the following into the search box. Type in
“command prompt”. Once you have located command prompt, in the search
results, press the Applications key to bring up the context menu. Arrow down
to select “run as administrator” and press the Enter key. This will take you
to a command prompt window. This will not be spoken out. You may need
sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
Current NVDA 2019.3 onward

This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window with the Alt +
F4 key. You should notice now where NVDA was saying “unknown” as in some
examples given, NVDA should now read the icons in the running applications
area of Windows, speak the content of the webpage and menus, and also in
Mozilla Thunderbird and other places in Windows including the Windows
applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with Windows
unregistering some of the files needed by NVDA - the following tool section
in NVDA will get you out of trouble. To access this tool press the NVDA key
+ letter N while NVDA is running. Arrow down to the tools menu. A submenu
will come up. Arrow down to the menu called Run COM Registration Fixing
tool... then press the Enter key. It should register the files needed by

Gene nz

On 8/07/2020 9:40 am, Cearbhall O'Meadhra wrote:


Just as in 2018 under issue #33784 NVDA says “unknown” instead of reading
any content in Firefox and Chrome. It does work in Edge. All latest version
of windows 10, Firefox, Google Chrome, Easy keys, and NVDA 2020.1.

The earlier issue seemed to relate to a windows update but I don’t think
there was an update in this case today.

Can anyone point to a solution? This problem began only about one week ago.

All the best,


m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

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