The problem exists on another computer
where I am assisting someone to resolve their difficulty. My
own PC is running fine. I have been in touch with the
Microsoft Accessibility Help desk and it seems that there are
some access issues with version 2004 of Windows 10. Would you
advise me to install version 2004 or should I keep my current
version which is:
Version 1903 (OS Build 18362.900)
You might need some sighted help to do the following.
This is off my website and it may depend on the version you
are using of nvda.
One part is for the older nvda and one for the newer nvda do
not enter those details only the lines below each one.
Do you know the nvda version?
The very last part was for the run com tool but if you have
done that and rebooted and it is still playing up look for
your version number of nvda.
The later one has fixed it also on later versions of windows
hope it helps
Troubleshooting - NVDA says “unknown” or “pane” in all of
your browsers, Mozilla Thunderbird email client and other
If for some reason you have problems with NVDA saying
“unknown” or “pane” check for the following symptoms:
In all of your browsers, or the Mozilla Thunderbird email
client, no matter what you do, you still hear “unknown” or
In the browser, email client and other menus you notice you
cannot get into your menus, or you are unable to use the quick
When you have been told the page is loaded and notice strange
Mozilla Thunderbird saying unknown while you try to navigate
Your applications key does not work with it being spoken out
and other strange behaviour in Windows
The running applications icons are not being spoken out
It might be a good idea to do the following:
Please note: If you are hearing “unknown” or “pane” (as
discussed above) NVDA might seem like it is still working
properly but it may not be completely in Windows and other
You could try the following solution which will allow you to
re-register your dll files in case they are causing the
Press the Windows key then type the following into the search
box. Type in “command prompt”. Once you have located command
prompt, in the search results, press the Applications key to
bring up the context menu. Arrow down to select “run as
administrator” and press the Enter key. This will take you to
a command prompt window. This will not be spoken out. You may
need sighted assistance for this.
Type in the following command/s:
Old NVDA, Pre 2019.3
Current NVDA 2019.3 onward
This should re-register all components in the system32 folder.
When it is finished, you can close the command prompt window
with the Alt + F4 key. You should notice now where NVDA was
saying “unknown” as in some examples given, NVDA should now
read the icons in the running applications area of Windows,
speak the content of the webpage and menus, and also in
Mozilla Thunderbird and other places in Windows including the
Windows applications context menu.
Run COM Registration Fixing tool
If you are getting any of the following problems below - with
Windows unregistering some of the files needed by NVDA - the
following tool section in NVDA will get you out of trouble. To
access this tool press the NVDA key + letter N while NVDA is
running. Arrow down to the tools menu. A submenu will come up.
Arrow down to the menu called Run COM Registration Fixing
tool... then press the Enter key. It should register the
files needed by NVDA.
On 8/07/2020 9:40 am, Cearbhall O'Meadhra
Just as in 2018 under issue #33784 NVDA
instead of reading any content in Firefox and Chrome. It
does work in Edge. All latest version of windows 10,
Firefox, Google Chrome, Easy keys, and NVDA 2020.1.
The earlier issue seemed to relate to a
windows update but I don’t think there was an
update in this case today.
Can anyone point to a solution? This
problem began only about one week ago.
All the best,
m +353 (0)833323487
Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...