Re: NVDA saying unknown again in browsers


Well I have updated my old hp amd ryzen 2500 system to windows 2004 and its ok.

The only things I needed to update were a connection utility and audio drivers.

There was an older intel 7th gen, an ay series, and that also just worked.

I just updated a elete desk 800g2 6th gen to windows 10 latest and also updated drivers and this from windows 1500.

One thing I did do before updating to the latest was to install all drivers and bios updates first.

Not sure if that had anything to do with it but it was all smooth and it  worked.

So check and see what needs updating by going to hp support assistant, and hitting space on the serial number, go to

click accept

click software and drivers

hit the identify button then hit ok.

Or hit laptop or desktop, enter the serial or product number from support assistant in the field previded, then go button, then download and run all drivers that say 2020 on themm.

Note have device manager open in control panel and add remove programs open to to see what you have installed so you get the right things.

Once all drivers and diagnostics are installed and the system is rebooted it should work.

The only exceptions are the firmware which may have different instructions.

Desktop bios on the elete and pro line you can update bios, back it up and ok it and let it run and update and it will eventually just do and it will work.

On the the laptops its a bit more of a visual doodle and will take a bit longer to update.

Basically when the system on a desktop stops boot looping and finally beeps hit enter and it will boot and go.

On a laptop wait till the fan stops spinning and windows loads and its done.

You may have to go for a break for a few minutes round 10 or so on laptops and just wing it and it will come back.

Just don't lose power is all.

On 10/07/2020 9:27 am, Kenny Nead wrote:

Hi, We have 2 computers, a Dell solid state, that I updated it to 2004, it went well, but slow, then my wife has a H P, and we updated it, it went all the way through the update, then messed up when it said to restart it, so we left it at 1909, and now it says it is up to date. So will leave it alone till it gets good and ready. This was several weeks ago.   


From: [] On Behalf Of Cearbhall O'Meadhra
Sent: Thursday, July 9, 2020 2:56 PM
Subject: Re: [nvda] NVDA saying unknown again in browsers




You may be glad to hear that Windows Update refused to complete saying that my PC settings were not ready for version 2004 and declaring that they are working on it and would get there eventually!


I have aborted the upgrade and will continue as I am for now.



All the best,




m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...



From: <> On Behalf Of Brian Vogel
Sent: Thursday, July 9, 2020 4:48 PM
Subject: Re: [nvda] NVDA saying unknown again in browsers


On Thu, Jul 9, 2020 at 08:22 AM, Kenny Nead wrote:

But why not update to 1909?

Unless you happen to have the ISO file for 1909 on hand (or can get it) that's not happening these days.  The Media Creation Tool will always create the ISO (or bootable USB media from the ISO) for the currently released version of Windows 10, which is now 2004.

Also, figuring out what's up here and getting it fixed under 2004 (whether that fix is in NVDA or not), while a pain, is a useful exercise in itself, as it's going to keep occurring if the root cause is not determined.

And Gene's comment earlier this morning echoes what Joseph Lee and myself have been saying for years now on the Windows 10 for Screen Reader users group:  Unless there is something in a feature update that you absolutely need, which seldom if ever occurs, don't elect to apply it in the early days of the roll out.  Even Windows 10 Home Users have the ability now to just not activate that Download and install now link in the Windows Update pane.  Waiting a couple of months is virtually never a bad idea.

It will be interesting to learn what the root cause of this change is, as I wouldn't have thought that an unchanged browser coupled with an unchanged NVDA, even with a new version of Windows 10, would do this.  Signs point to something about Windows 10, though.

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019



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